Compare ITRS Geneos vs. New Relic APM

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ITRS Geneos Logo
7,836 views|4,587 comparisons
New Relic APM Logo
18,850 views|13,341 comparisons
Most Helpful Review
Find out what your peers are saying about ITRS Geneos vs. New Relic APM and other solutions. Updated: March 2021.
465,891 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.""It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces.""The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems.""The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs.""One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL.""It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos.""The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

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"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters.""End-user Synthetics and monitoring are very good.""The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.""The most valuable feature is application monitoring.""The VPN is one of the solution's most valuable features for us.""It does everything we wanted it to do.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

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Cons
"The ITA, the post-incident analytics, could be improved.""Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring.""One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done.""They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome.""I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report.""There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for.""One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

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"I would like to see the company implement the AI auto-baseline feature which Dynatrace has.""The deployment process could be improved.""The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop.""They should bring the pricing down to be more competitive.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

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Pricing and Cost Advice
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing.""Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go.""It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

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"Pricing is better with New Relic APM than Dynatrace.""The price depends on how many agents you want.""This is an expensive tool.""The price was one of the reasons we chose this solution."

More New Relic APM Pricing and Cost Advice »

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Questions from the Community
Top Answer: The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow… more »
Top Answer: Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS. For example, in one of our environments we have… more »
Top Answer: They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome.
Top Answer: That is not an easy question, and fully depends on you needs and requirements. In my opinion, if you are talking about a monitoring solution, i assume that you are looking for an end-to-end insight… more »
Top Answer: We are currently going through a paper-based analysis to select an Enterprise APM solution. Our Contenders are 1. Dynatrace 2. Cisco(AppDynamics) 3. Broadcom DX-APM Shortlisted based on… more »
Ranking
Views
7,836
Comparisons
4,587
Reviews
7
Average Words per Review
1,470
Rating
9.0
Views
18,850
Comparisons
13,341
Reviews
6
Average Words per Review
522
Rating
8.7
Popular Comparisons
Also Known As
Geneos
New Relic Mobile
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Overview

ITRS Geneos is a real-time monitoring tool for managing increasingly complex and interconnected IT estates. Built for financial services and trading organisations, it collects a multitude of data relating to the performance of servers, infrastructure, connectivity and applications, analyses it to provide fresh information, and presents it in relevant, intuitive visualisations. For more information, please visit: https://www.itrsgroup.com/

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

Offer
Learn more about ITRS Geneos
Learn more about New Relic APM
Sample Customers
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
Top Industries
REVIEWERS
Financial Services Firm96%
Computer Software Company4%
VISITORS READING REVIEWS
Financial Services Firm55%
Computer Software Company22%
Comms Service Provider8%
Insurance Company2%
REVIEWERS
Financial Services Firm20%
Media Company12%
Computer Software Company12%
Manufacturing Company8%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider17%
Media Company7%
Financial Services Firm5%
Company Size
REVIEWERS
Small Business11%
Midsize Enterprise23%
Large Enterprise66%
VISITORS READING REVIEWS
Small Business52%
Midsize Enterprise31%
Large Enterprise17%
REVIEWERS
Small Business39%
Midsize Enterprise29%
Large Enterprise32%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise15%
Large Enterprise68%
Find out what your peers are saying about ITRS Geneos vs. New Relic APM and other solutions. Updated: March 2021.
465,891 professionals have used our research since 2012.

ITRS Geneos is ranked 7th in Application Performance Management (APM) with 7 reviews while New Relic APM is ranked 6th in Application Performance Management (APM) with 7 reviews. ITRS Geneos is rated 9.0, while New Relic APM is rated 8.8. The top reviewer of ITRS Geneos writes "Enabled us to consolidate all our monitoring applications, allowing our NOC to see everything more clearly". On the other hand, the top reviewer of New Relic APM writes "Reasonably priced, straightforward to set up, and performs as expected". ITRS Geneos is most compared with Splunk, AppDynamics, Dynatrace and AppDynamics Server Monitoring, whereas New Relic APM is most compared with Datadog, Dynatrace, Splunk, AppDynamics and Azure Monitor. See our ITRS Geneos vs. New Relic APM report.

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