We performed a comparison between Ivanti Automation and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."
"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."
"Pricing is a little on the high side."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"Fast prototyping."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"The solution is able to support the size and scale required."
"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."
"Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS. It should be easier to deploy or provision images in the cloud with Ivanti Automation. Better Azure integration would also help."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"The workflow automation can be slow, so there is room for improvement there."
"Pega should work on redefining their model and creating a demand for their skills."
"The solution could be more scalable."
"I would like to see Pega BPM improve the user experience."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"The unit testing needs to improve, as well as the user interface."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
Ivanti Automation is ranked 20th in Process Automation with 2 reviews while Pega BPM is ranked 2nd in Process Automation with 55 reviews. Ivanti Automation is rated 8.6, while Pega BPM is rated 8.2. The top reviewer of Ivanti Automation writes "The solution isn't hard to understand, and there are lots of features you can use out of the box". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". Ivanti Automation is most compared with Liquidware Labs ProfileUnity, Microsoft System Center Orchestrator, Nintex Process Platform and VMware User Environment Manager, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our Ivanti Automation vs. Pega BPM report.
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