We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"Our customer was happiest with the price of this product."
"The most valuable feature is the deployment because it's very easy to deploy real flow through the network."
"Every new asset placed in the environment can be automatically detected, predicting human failures."
"The pricing of the product is reasonable."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
"The most valuable feature is the support for monitoring Cisco switches."
"There are lots of great features and functionality within the solution."
"The most valuable feature is the alert and alarm monitoring."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers."
"The customization of tests and even the results can be improved."
"The documentation could be improved."
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
"Zabbix technical support is sold separately."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
"If you want to use all of the features then you have to pay a licensing fee."
"Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."
"The pricing works out well for us, given our environment and where we are."
"Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
"Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
"Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."
"If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good."
"This solution is completely open-source, so it is quite affordable."
"It's an open-source solution that can be used free of charge."
"There is a license required for this solution and we pay annually for our license."
"The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution."
"It is reasonable."
"We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license."
"We are using the free, open-source version."
"There is no license but we need to pay for support."
Zabbix is the ultimate enterprise-level software designed for real-time monitoring of millions of metrics collected from tens of thousands of servers, virtual machines and network devices. Zabbix is Open Source and comes at no cost.
Ixia Hawkeye is ranked 23rd in IT Infrastructure Monitoring with 2 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 39 reviews. Ixia Hawkeye is rated 10.0, while Zabbix is rated 8.0. The top reviewer of Ixia Hawkeye writes "Priced-well, easy to scale, stable, and straightforward to set up". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". Ixia Hawkeye is most compared with ThousandEyes, Gigamon, Auvik, SolarWinds NPM and Netrounds, whereas Zabbix is most compared with Nagios XI, Splunk, Nagios Core, SolarWinds NPM and PRTG Network Monitor. See our Ixia Hawkeye vs. Zabbix report.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.