Jacada Intelligent Agent Engagement vs Tungsten RPA comparison

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and Tungsten RPA based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup was fairly straightforward."

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"The drag and drop functionality is quite good.""Kofax handles UIs via the browser well. If it's not possible, they have other features like modeling screen scrapes, etc.""The product provides end-to-end solutions for different business problems.""The product saves time and resources.""You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it.""This is a stable platform and we did not encounter any big problems.""The most valuable feature of Kofax RPA is the simplicity of automating tasks.""The best part of Kofax is that they have a whole concept. It's one product, but also has extra elements that can be integrated."

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Cons
"They need to create a workflow system."

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"The interface could be better from a usability standpoint.""The product needs more AI capabilities.""It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are.""Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution.""There is really nothing special about the capabilities of this product.""The solution could use some AI integrated features.""The technical support must be improved.""Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular."

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Pricing and Cost Advice
Information Not Available
  • "The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000."
  • "Price is not a problem, because they are a competitor and we have a special rate."
  • "I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis."
  • "Its pricing is reasonable given the product capabilities. Kofax has a wide range of products, and it can sometimes be confusing to understand which capabilities come with which product set. One of the key facets that we've been looking into recently is cognitive document recognition that was a core pile of some of their other technologies such as Kofax transformation modules (KTM)."
  • "Kofax's prices are pretty reasonable."
  • "There is a standard license needed to use Kofax RPA and the price is reasonable."
  • "Kofax RPA is moderately priced but expensive in comparison to UiPath and Power Automate."
  • "I give the price of the solution a six out of ten."
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    Questions from the Community
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    Top Answer:You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it.
    Top Answer:The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours… more »
    Top Answer:The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more… more »
    Ranking
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    Views
    3,492
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    Average Words per Review
    355
    Rating
    7.2
    Comparisons
    Also Known As
    Kofax RPA, Kofax Kapow, Kapow
    Learn More
    Overview

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.
    Sample Customers
    Humana, Turk Telekom, Leumi Card
    Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm15%
    Energy/Utilities Company15%
    Logistics Company10%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm12%
    Manufacturing Company8%
    Insurance Company6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business36%
    Midsize Enterprise4%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise15%
    Large Enterprise66%
    Buyer's Guide
    Robotic Process Automation (RPA)
    March 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA) while Tungsten RPA is ranked 12th in Robotic Process Automation (RPA) with 23 reviews. Jacada Intelligent Agent Engagement is rated 7.0, while Tungsten RPA is rated 7.4. The top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". On the other hand, the top reviewer of Tungsten RPA writes "A stable product that provides end-to-end solutions for different business problems". Jacada Intelligent Agent Engagement is most compared with UiPath, whereas Tungsten RPA is most compared with UiPath, Microsoft Power Automate, Blue Prism, Automation Anywhere (AA) and SAS Data Management.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.