We performed a comparison between Jacada Intelligent Agent Engagement and Kryon RPA based on real PeerSpot user reviews.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA)."The initial setup was fairly straightforward."
"The advanced Excel functionalities are really convenient because we work a lot with spreadsheets. It’s also easy to use the HTML selectors. It’s just a click and it picks it up. There’s not a lot of no hard-coding with it."
"We use Kryon Studio to develop new wizards and we use the features to capture elements from the screen and automate processes... The screen capture allows us to interface with systems which don't have an API, or where the API is very expensive, and it allows us to do on-screen integration."
"The full-service automation aspects and the process discovery are the most valuable features of Kryon RPA."
"Attended automation has diverted 34 percent of training calls to our tech support centers."
"[One of the valuable features] is the triggers. It's relatively simple to activate it. You can activate it via Control-M or via email. It has a lot of built-in triggers which enable us to easily activate the jobs."
"We use PowerBuilder as our application building codex. Kryon adds flexibility when we have the functionality of SQL, where we can take sets of data out of the back-end and run complex computations or do a bunch of data validations inside the wizard. It can save us sometimes dozens of steps, then if we were to try and do those same reviews using the user interface completely. The balance that we get from using Kryon RPA, alongside being able to screen scrape and frequent screen, gives us an advantage that we haven't had previously with any of our other attempts at robotic process automation."
"I like Kryon RPA's ability to use automated and manual processes with any bot."
"Once I decide a process is suitable as a Kryon solution, the cycle of automation is quite quick. I learn about the manual process and I'm one of the two guys who program the Kryon environment. It's relatively simple. There are many details, but once you understand the concept it is quite easy."
"They need to create a workflow system."
"From our experience, the product is not suitable for end users."
"Often, it's difficult to loop through a large data set unless the bot has access to the Excel file with specific settings and shortcodes."
"What we are lacking is OCR, the ability to read text. We would like it to have the ability to take a page which is free text and analyze it, and then for the robot to know what to do next. This ability does not exist in Kryon products."
"We use Google Drive a lot. If somebody sends us a spreadsheet or a document, it's going to be in Google’s format. It's not going to be in Microsoft Office format. But currently, there's no integration with Google’s documents. That would be a huge plus to have."
"I have seen some very minor occurrences where Kryon's interactions with Microsoft Office might cause the robot to hang. However, it is about one to two percent of the time where we are seeing this happen. It is such a small percentage that it's not even something that we are overly worried about. This would be where they might have some stability issues, but it could be the Microsoft Office API or how they are interacting together."
"What needs improvement in Kryon RPA is the support. Sometimes, the solution has problems, so I contacted support, but I didn't receive immediate help from the team. You have to wait a while before the problem gets solved. This happens a few times in terms of getting cases solved. It would also be better if Kryon RPA had a cloud version because currently, from what I know, it only has an on-premise version, though I could be wrong about that. There isn't any additional feature I'd like added to Kryon RPA because it's a good service, but the support is very, very bad, so that area could be improved."
"The product requires some more time in development. It still has some bugs and some things to work out. They're constantly releasing. They need to continue working out the general issues of using the product at scale, first and foremost."
"It would be better to have [upgrades] done automatically, like an application on your smartphone. Or even if done manually, the upgrade should just be "next, next, next," and it's upgraded, rather than making it a project to upgrade."
Earn 20 points
Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA) while Kryon RPA is ranked 13th in Robotic Process Automation (RPA) with 26 reviews. Jacada Intelligent Agent Engagement is rated 7.0, while Kryon RPA is rated 8.4. The top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". On the other hand, the top reviewer of Kryon RPA writes "The tool helps with speed to market, efficiency, and accuracy". Jacada Intelligent Agent Engagement is most compared with UiPath, whereas Kryon RPA is most compared with UiPath, Microsoft Power Automate, Blue Prism, Nintex RPA and Automation Anywhere (AA).
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