Jacada Intelligent Agent Engagement vs Pega Robotic Process Automation comparison

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and Pega Robotic Process Automation based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Biswajit Mohanty
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup was fairly straightforward."

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"Its stability has been good.""They are leaders in the same industry.""We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega.""It is really flexible in what it can do.""The low-code/no-code development aspect of the solution is great.""The initial setup is pretty easy and quite fast.""Pega Robotic Process Automation's most valuable feature is that it is robust. Additionally, they have plenty of online documents that are good and Pega Academy is helpful, they are doing a great job. They give training on practical use cases. They take domain use cases, and they are great.""The solution's ability to create adapters quickly is its most valuable feature."

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Cons
"They need to create a workflow system."

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"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements.""The way integration classes are created could be improved.""The development experience needs to be improved.""Rule versioning and deployment to enable parallel development could still be improved​""I would like to improve the tool's integration features and stability.""Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively.""I would like to see an enhanced auditing feature included.""The ease-of-use could be improved."

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Pricing and Cost Advice
Information Not Available
  • "​I was not involved in licensing and pricing, but it is worth the cost​."
  • "Pega is pretty costly."
  • "Pega Robotic Process Automation is an expensive solution."
  • "In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
  • "Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
  • "I would rate the product's pricing a nine out of ten."
  • "The licensing cost is too high."
  • More Pega Robotic Process Automation Pricing and Cost Advice →

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    Top Answer: The solution's automation handling capability has positively impacted the overall automation process in my experience.
    Top Answer:I would rate the pricing a six out of ten, with ten being expensive.
    Top Answer:It's a good tool, but I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements. While it's technically sound, it could be… more »
    Ranking
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    154
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    Views
    3,623
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    2,700
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    12
    Average Words per Review
    609
    Rating
    7.5
    Comparisons
    Also Known As
    Pega RPA, OpenSpan
    Learn More
    Pega
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    Overview

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

    Sample Customers
    Humana, Turk Telekom, Leumi Card
    eBay Enterprise, M&I Bank
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company45%
    Financial Services Firm27%
    Comms Service Provider9%
    Insurance Company9%
    VISITORS READING REVIEWS
    Financial Services Firm26%
    Computer Software Company13%
    Manufacturing Company9%
    Insurance Company6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business13%
    Midsize Enterprise17%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise9%
    Large Enterprise77%
    Buyer's Guide
    Robotic Process Automation (RPA)
    March 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA) while Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews. Jacada Intelligent Agent Engagement is rated 7.0, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Jacada Intelligent Agent Engagement is most compared with UiPath, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.