Compare Jacada WorkSpace vs. Oracle Service Cloud

Jacada WorkSpace is ranked 13th in CRM Customer Engagement Centers while Oracle Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 5 reviews. Jacada WorkSpace is rated 0, while Oracle Service Cloud is rated 9.6. On the other hand, the top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". Jacada WorkSpace is most compared with Pega Robotic Process Automation, whereas Oracle Service Cloud is most compared with Siebel CRM, Oracle Sales Cloud and Microsoft Dynamics CRM.

Jacada WorkSpace

Oracle Service Cloud

Jacada WorkSpace

168 views|114 comparisons

Oracle Service Cloud

Read 5 Oracle Service Cloud reviews.

1,702 views|1,029 comparisons

Most Helpful Review

Use Jacada WorkSpace? Share your opinion.

Anonymous User

Solution Architect - Oracle CX Cloud

I like the self-service feature of the customer portal

Being the platinum partner of Oracle, we did the implementation for this client thus making the system work beyond their expectations.

Quotes From Members

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Ranking
13th out of 25 in CRM Customer Engagement Centers Views 168 Comparisons 114 Reviews 0 Average Words per Review 0 Avg. Rating N/A	3rd out of 25 in CRM Customer Engagement Centers Views 1,702 Comparisons 1,029 Reviews 5 Average Words per Review 168 Avg. Rating 9.6
Top Comparisons
Pega Robotic Process Automation vs. Jacada WorkSpace Compared 100% of the time. See more Jacada WorkSpace competitors » + Add more products to compare	Siebel CRM vs. Oracle Service Cloud Compared 26% of the time. Oracle Sales Cloud vs. Oracle Service Cloud Compared 15% of the time. Microsoft Dynamics CRM vs. Oracle Service Cloud Compared 14% of the time. See more Oracle Service Cloud competitors » + Add more products to compare
Also Known As
WorkSpace	Oracle RightNow
Learn
Jacada	Oracle
Overview
With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.	Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example. A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution. A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field. A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy. Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies. For more information visit https://cloud.oracle.com/en_US/service-cloud
Offer
Learn more about Jacada WorkSpace Learn More	Learn more about Oracle Service Cloud Learn More
Sample Customers
Telefonica, Kabel Deutschland, Lillian Vernon	Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

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