Compare Jacada WorkSpace vs. Oracle Service Cloud

Jacada WorkSpace is ranked 9th in CRM Customer Engagement Centers while Oracle Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 5 reviews. Jacada WorkSpace is rated 0, while Oracle Service Cloud is rated 9.6. On the other hand, the top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". Jacada WorkSpace is most compared with Pega Robotic Process Automation, whereas Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud.
Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use Jacada WorkSpace? Share your opinion.
Anonymous User
I like the self-service feature of the customer portal
Being the platinum partner of Oracle, we did the implementation for this client thus making the system work beyond their expectations.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
See Which Vendors Are Best For You
Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
See Recommendations
430,585 professionals have used our research since 2012.
Ranking
9th
out of 26 in CRM Customer Engagement Centers
Views
122
Comparisons
97
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
2nd
out of 26 in CRM Customer Engagement Centers
Views
1,350
Comparisons
897
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
Popular Comparisons
+ Add more products to compare
Siebel CRM vs. Oracle Service Cloud
Compared 28% of the time.
Vlocity vs. Oracle Service Cloud
Compared 11% of the time.
+ Add more products to compare
Also Known As
WorkSpaceOracle RightNow
Learn
Jacada
Oracle
Overview
With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Offer
Learn more about Jacada WorkSpace
Learn More
Learn more about Oracle Service Cloud
Learn More
Sample Customers
Telefonica, Kabel Deutschland, Lillian VernonPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company50%
Marketing Services Firm30%
Manufacturing Company4%
Non Profit3%

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.