Compare Jacada WorkSpace vs. Salesforce Service Cloud

Jacada WorkSpace is ranked 12th in CRM Customer Engagement Centers while Salesforce Service Cloud which is ranked 4th in CRM Customer Engagement Centers with 2 reviews. Jacada WorkSpace is rated 0, while Salesforce Service Cloud is rated 10.0. On the other hand, the top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Jacada WorkSpace is most compared with Pega Robotic Process Automation, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and Zendesk.
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Ranking
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Top Comparisons
Compared 11% of the time.
Also Known As
WorkSpaceService Cloud
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Jacada
Salesforce
Overview
With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

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Sample Customers
Telefonica, Kabel Deutschland, Lillian VernonStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and other solutions. Updated: July 2019.
360,852 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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