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Jacada WorkSpace vs ServiceNow Customer Service Management comparison

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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between Jacada WorkSpace and ServiceNow Customer Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
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767,995 professionals have used our research since 2012.
Featured Review
Use Jacada WorkSpace?
Anonymous User
A scalable cloud solution for government workflow
The solution improves the workflow and business process automatically. The previous method was not as automated and efficient.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "ServiceNow Customer Service Management is expensive. It's one of the most costly CSM options in the marketplace."
  • "I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive. The solution is neither cheap nor expensive."
  • "I rate the tool's pricing a six out of ten."

    • More ServiceNow Customer Service Management Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about ServiceNow Customer Service Management?
    Top Answer:We can integrate different technologies in ServiceNow Customer Service Management. An organization would like to offer a digital transformative experience to its employees and customers, which the… more »
    Read all 5 answers   →
    What is your experience regarding pricing and costs for ServiceNow Custom...
    Top Answer:I rate the tool's pricing a six out of ten.
    Read all 4 answers   →
    What needs improvement with ServiceNow Customer Service Management?
    Top Answer:The product's AI feature should be improved.
    Read all 5 answers   →
    Ranking
    17th
    out of 23 in CRM Customer Engagement Centers
    Views
    31
    Comparisons
    23
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    3rd
    out of 23 in CRM Customer Engagement Centers
    Views
    783
    Comparisons
    114
    Reviews
    6
    Average Words per Review
    321
    Rating
    8.3
    Comparisons
    Also Known As
    WorkSpace
    ServiceNow CSM
    Learn More
    Jacada
    ServiceNow
    Overview
    With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.

    Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

    Sample Customers
    Telefonica, Kabel Deutschland, Lillian Vernon
    Siemens Healthineers, SAP SuccessFactors, Asurion
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization36%
    Computer Software Company10%
    Government7%
    Healthcare Company6%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise42%
    Large Enterprise48%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: April 2024.
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    767,995 professionals have used our research since 2012.

    Jacada WorkSpace is ranked 17th in CRM Customer Engagement Centers while ServiceNow Customer Service Management is ranked 3rd in CRM Customer Engagement Centers with 6 reviews. Jacada WorkSpace is rated 0.0, while ServiceNow Customer Service Management is rated 8.4. On the other hand, the top reviewer of ServiceNow Customer Service Management writes "A stable tool to help manage infrastructures, deployments, and different products from different vendors". Jacada WorkSpace is most compared with , whereas ServiceNow Customer Service Management is most compared with SAP Service Cloud, Microsoft Dynamics CRM and Genesys Cloud CX.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.