Jacada WorkSpace vs Verint Open CCaaS comparison

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12 views|9 comparisons
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615 views|578 comparisons
Ranking
Views
12
Comparisons
9
Reviews
0
Average Words per Review
0
Rating
N/A
Views
615
Comparisons
578
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
WorkSpace
KANA Enterprise, Verint Workforce Engagement Cloud
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Overview
With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.

In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.

Verint's Open CCaaS offers a fresh approach. Unlike closed-off platforms, it provides an open ecosystem that seamlessly integrates with diverse communication infrastructures, liberating businesses from vendor lock-ins. This openness extends beyond integration, empowering organizations to harness best-of-breed CX solutions, omnichannel routing, and UI flexibility while accommodating third-party applications. Verint's unwavering commitment to automation through AI and bots ensures scalable and efficient customer interactions, enabling companies to enhance CX and optimize resources.

With the Verint Platform, businesses can confidently embark on their digital transformation journey, reaping real benefits such as a significant boost in NPS scores, reduced response times, increased agent productivity, lower cost per contact, and improved containment rates. Open CCaaS isn't just a solution; it's a transformative approach to customer engagement that aligns with the demands of the modern business landscape, making Verint the partner of choice for those seeking to close the Engagement Capacity Gap and secure a successful future in the digital age.

Sample Customers
Telefonica, Kabel Deutschland, Lillian Vernon
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
Top Industries
No Data Available
VISITORS READING REVIEWS
Financial Services Firm28%
Healthcare Company12%
Government10%
Insurance Company9%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise11%
Large Enterprise75%

Jacada WorkSpace is ranked 26th in Workforce Engagement Management while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Jacada WorkSpace is rated 0.0, while Verint Open CCaaS is rated 0.0. On the other hand, Jacada WorkSpace is most compared with , whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.

See our list of best Workforce Engagement Management vendors.

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