We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"For what it does, it's quite cheap."
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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Jacada WorkSpace is ranked 11th in CRM Customer Engagement Centers while Zoho Desk is ranked 3rd in CRM Customer Engagement Centers with 2 reviews. Jacada WorkSpace is rated 0.0, while Zoho Desk is rated 8.6. On the other hand, the top reviewer of Zoho Desk writes "Cloud-based, easy to use, and inexpensive". Jacada WorkSpace is most compared with Pega Robotic Process Automation, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, Serviceaide Intelligent Service Management and Spiceworks.
See our list of best CRM Customer Engagement Centers vendors.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.