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Jacada WorkSpace vs Zoho Desk comparison

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Jacada WorkSpace

31 views|23 comparisons
Zoho Logo

Zoho Desk

Read 19 Zoho Desk reviews
176 views|80 comparisons
95% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between Jacada WorkSpace and Zoho Desk based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Use Jacada WorkSpace?
Vadim Adams
Great at capturing contacts and managing inbound online inquiries
Because we've been able to capture so many things in one place and split them into different categories, we've gained a significant increase in... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "For what it does, it's quite cheap."
  • "Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."
  • "The solution costs INR 8400 per user."
  • "Price-wise, Zoho Desk is about 35 USD a month per user."
  • "The product costs $10 to $25 per user per month."
  • "The solution is relatively cheap. However, there are additional licensing fees involved."
  • "Zoho Desk's pricing is more flexible."
  • "Zoho Desk's cost is pretty much okay."

    • More Zoho Desk Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Zoho Desk?
    Top Answer:The deployment process is swift, typically taking just one day, and includes customization and automation setup.
    Read all 15 answers   →
    What is your experience regarding pricing and costs for Zoho Desk?
    Top Answer:The solution’s pricing depends on the region because Zoho has different plans based on different data centers. They have different data centers at different locations. They have an Indian data center… more »
    Read all 10 answers   →
    What needs improvement with Zoho Desk?
    Top Answer:They could enhance the product’s features to customize the automated email responses. Currently, users can include a custom signature, but there's limited space for additional customization. It could… more »
    Read all 15 answers   →
    Ranking
    17th
    out of 23 in CRM Customer Engagement Centers
    Views
    31
    Comparisons
    23
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    out of 23 in CRM Customer Engagement Centers
    Views
    176
    Comparisons
    80
    Reviews
    15
    Average Words per Review
    383
    Rating
    8.3
    Comparisons
    Also Known As
    WorkSpace
    Learn More
    Jacada
    Zoho
    Overview
    With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.

    With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

    Sample Customers
    Telefonica, Kabel Deutschland, Lillian Vernon
    Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company38%
    Non Tech Company25%
    Outsourcing Company13%
    Transportation Company13%
    VISITORS READING REVIEWS
    Educational Organization57%
    Computer Software Company11%
    Comms Service Provider5%
    Manufacturing Company3%
    Company Size
    No Data Available
    REVIEWERS
    Small Business89%
    Midsize Enterprise5%
    Large Enterprise5%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise61%
    Large Enterprise23%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
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    Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: April 2024.
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    767,847 professionals have used our research since 2012.

    Jacada WorkSpace is ranked 17th in CRM Customer Engagement Centers while Zoho Desk is ranked 7th in CRM Customer Engagement Centers with 19 reviews. Jacada WorkSpace is rated 0.0, while Zoho Desk is rated 8.4. On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Jacada WorkSpace is most compared with , whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and Freshservice.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.