Anthony GreggTechnical Engineer (Retail Group) at a retailer
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Jira Align helps us manage communication and tasks for a variety of teams without overlap."
"The most valuable feature is that engineers can access the Jira database and just search for the tasks that are assigned to them. They can then update the status on their own in those records that are assigned to them."
"The most valuable features are the ability to customize the entries and to update them quickly. Since the new version they released, we started utilizing the customization features to create specific codes and symbols for our teams that were not available before. For example, in team A each person had their own symbols and we had our own demarcation. When our project or task was completed, we had a code that we could enter online that let the main project managers know that it was time to remove it."
"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
"I have found the ease of CACD integration to be the most valuable feature."
"The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate."
"There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other."
"One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it. This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out."
"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."
"Pricing is our biggest concern with the solution."
"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"
Jira Align connects your business strategy to technical execution.
ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.
Jira Align is ranked 2nd in Value Stream Management Software with 3 reviews while ServiceNow DevOps is ranked 3rd in Value Stream Management Software with 2 reviews. Jira Align is rated 7.6, while ServiceNow DevOps is rated 7.0. The top reviewer of Jira Align writes "Useful customization, technical support responsive, scalable and reliable". On the other hand, the top reviewer of ServiceNow DevOps writes "A stable solution that is useful for cases and incidents tracking and help desk and knowledge management". Jira Align is most compared with Planview LeanKit, ServiceNow IT Business Management, Microsoft Azure DevOps, Targetprocess and Digital.ai Agility, whereas ServiceNow DevOps is most compared with Plutora. See our Jira Align vs. ServiceNow DevOps report.
See our list of best Value Stream Management Software vendors.
We monitor all Value Stream Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.