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Compare Jira Align vs. ServiceNow IT Business Management

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Featured Review
Find out what your peers are saying about Jira Align vs. ServiceNow IT Business Management and other solutions. Updated: November 2021.
552,407 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Velocity and reporting provide good visibility, burndown charts, and particularly velocity measurement.""The most valuable features are the ability to customize the entries and to update them quickly. Since the new version they released, we started utilizing the customization features to create specific codes and symbols for our teams that were not available before. For example, in team A each person had their own symbols and we had our own demarcation. When our project or task was completed, we had a code that we could enter online that let the main project managers know that it was time to remove it.""Some of the most valuable features are the configurations and dashboards.""The most valuable feature is that engineers can access the Jira database and just search for the tasks that are assigned to them. They can then update the status on their own in those records that are assigned to them.""Jira Align helps us manage communication and tasks for a variety of teams without overlap."

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"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""Stable and scalable solution.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.""The program is stable.""The interface is extremely user-friendly."

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Cons
"Deployment was very complex.""One of the biggest issues I found in the new version was once we clicked on one of the tasks that were specifically for our group and went to look at the other portfolios in other areas we had to browse all the way back to the beginning. If you click the back button, it would not work, it stayed the same place. Additionally, if you click on page B, but then you wanted to go back to page A it would not go back to page A. You would have to browse back to the portfolio and then find your group again and open it. This was the only issue that I had with it and I am not sure if it is a Jira issue or it was because of the way the site was laid out.""The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate.""Lacks sufficient reporting capabilities.""There is no linkage between the Jira records and the overarching schedule. We maintain the overarching schedule in Microsoft Project, and there is no linkage back and forth with the Jira tasks. They are independent of each other."

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"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""Dashboard interface is limited functionally and not very user friendly""The interface isn't user-friendly.""The only issue for us is the pricing. It’s quite high in comparison with the competition.""I would like to see some artificial intelligence incorporated into the management functions."

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Pricing and Cost Advice
"The software is very good, but the price is expensive. Our licensing costs are on a monthly basis, but there are no additional costs to the standard license fees."

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"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."

More ServiceNow IT Business Management Pricing and Cost Advice »

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Questions from the Community
Top Answer: Jira Align helps us manage communication and tasks for a variety of teams without overlap.
Top Answer: The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate.
Top Answer: I used Jira Align when I was working with CACI. We use Jira Align to build and manage workflows, which allows each team to understand their work.
Top Answer: ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.
Top Answer: They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the… more »
Top Answer: ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit. It doesn't have to extend too far. In some other areas, like enterprise… more »
Ranking
Views
1,123
Comparisons
815
Reviews
3
Average Words per Review
551
Rating
7.7
Views
4,052
Comparisons
3,359
Reviews
5
Average Words per Review
460
Rating
8.6
Comparisons
Also Known As
ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
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Atlassian
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Overview

Jira Align connects your business strategy to technical execution.

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Offer
Learn more about Jira Align
Learn more about ServiceNow IT Business Management
Sample Customers
Anthem, nielsen, Homeland Security, NCR, dimension data
Proximus, UNT SYSTEM, SAP SuccessFactors
Top Industries
VISITORS READING REVIEWS
Computer Software Company20%
Comms Service Provider14%
Financial Services Firm13%
Manufacturing Company11%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider13%
Financial Services Firm11%
Government9%
Company Size
No Data Available
REVIEWERS
Small Business44%
Midsize Enterprise22%
Large Enterprise33%
Find out what your peers are saying about Jira Align vs. ServiceNow IT Business Management and other solutions. Updated: November 2021.
552,407 professionals have used our research since 2012.

Jira Align is ranked 10th in Enterprise Agile Planning Tools with 5 reviews while ServiceNow IT Business Management is ranked 5th in Enterprise Agile Planning Tools with 5 reviews. Jira Align is rated 7.8, while ServiceNow IT Business Management is rated 8.6. The top reviewer of Jira Align writes "An easy learning curve with great integrations; reporting provides good visibility". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". Jira Align is most compared with Planview LeanKit, Microsoft Azure DevOps, Targetprocess, ServiceNow DevOps and Plutora, whereas ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Jira, Broadcom Clarity PPM, Alfabet IT Planning & Portfolio Management and Micro Focus ALM Octane. See our Jira Align vs. ServiceNow IT Business Management report.

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