Compare JIRA Service Desk vs. Samanage

JIRA Service Desk is ranked 2nd in Help Desk Software with 10 reviews while Samanage is ranked 28th in Help Desk Software. JIRA Service Desk is rated 7.8, while Samanage is rated 0. The top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". On the other hand, JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus and BMC Helix ITSM, whereas Samanage is most compared with ServiceNow, IBM SmartCloud Control Desk and Freshservice.
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JIRA Service Desk Logo
8,061 views|6,462 comparisons
Samanage Logo
653 views|571 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.

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399,540 professionals have used our research since 2012.
Ranking
2nd
out of 44 in Help Desk Software
Views
8,061
Comparisons
6,462
Reviews
11
Average Words per Review
613
Avg. Rating
7.9
28th
out of 44 in Help Desk Software
Views
653
Comparisons
571
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 27% of the time.
Compared 7% of the time.
Compared 66% of the time.
Compared 11% of the time.
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Atlassian
Samanage
Overview
JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk."Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
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Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE CanadaSXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Top Industries
VISITORS READING REVIEWS
Software R&D Company24%
Comms Service Provider19%
Media Company10%
Government9%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
399,540 professionals have used our research since 2012.
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