Most Helpful Review
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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
I think pricing of this model is suitable for growing corporations.
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.
But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.
Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.
I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.
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Also Known As
|Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight|
|CA (A Broadcom Company)||Atlassian||Samanage|
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
|JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.||"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "|
Learn more about CA Service Desk Manager
Learn more about JIRA Service Desk
Learn more about Samanage
|Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini||mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada||SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator|
Financial Services Firm20%
Software R&D Company20%
Comms Service Provider12%
Software R&D Company25%
Comms Service Provider18%
Financial Services Firm10%
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