Most Helpful Review
As a centralized helpdesk solution, it's been a huge success for our account and IT managers in tracking open...
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The automations will really help the company by delegating work the way your company operates.
It makes the IT department more transparent and helps the employees.
JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening.
Transparency of the system helps both internal and external persons involved.
Allows customized processes for our service contracts.
Reporting and easy export to Excel spreadsheets.
Tickets by e-mail, with actions by hastag.
Helpdesk and inventory are both equally valuable, and they form the true core of the product.
In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems.
SaaS version for large organizations (more than 2000 users) is not available.
Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS.
The SNMP sniffer requires a lot of work to get right.
They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.
Pricing and Cost Advice
Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.
I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.
The product is free! Get it now.
out of 43 in Help Desk Software
out of 43 in Help Desk Software
Compared 26% of the time.
Compared 8% of the time.
Compared 7% of the time.
Compared 28% of the time.
Compared 11% of the time.
Compared 10% of the time.
|JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.||From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.|
Learn more about JIRA Service Desk
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|mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada||Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino|