JIRA Service Desk vs. Spiceworks

As of April 2019, JIRA Service Desk is ranked 5th in Help Desk Software with 2 reviews vs Spiceworks which is ranked 7th in Help Desk Software with 2 reviews. The top reviewer of JIRA Service Desk writes "Transparency of the system helps both internal and external persons involved". The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus and Zendesk. Spiceworks is most compared with Zabbix, JIRA Service Desk and Nagios XI. See our JIRA Service Desk vs. Spiceworks report.
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JIRA Service Desk Logo
12,866 views|6,237 comparisons
Spiceworks Logo
13,186 views|2,993 comparisons
Most Helpful Review
Find out what your peers are saying about JIRA Service Desk vs. Spiceworks and other solutions. Updated: March 2019.
333,561 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The automations will really help the company by delegating work the way your company operates.It makes the IT department more transparent and helps the employees.JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening.Transparency of the system helps both internal and external persons involved.​Allows customized processes for our service contracts.Reporting and easy export to Excel spreadsheets.

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Tickets by e-mail, with actions by hastag.Helpdesk and inventory are both equally valuable, and they form the true core of the product.

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Cons
In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems.​SaaS version for large organizations (more than 2000 users) is not available.Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS.

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The SNMP sniffer requires a lot of work to get right.They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.

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Pricing and Cost Advice
Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.

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It's free.The product is free! Get it now.

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333,561 professionals have used our research since 2012.
Ranking
5th
out of 44 in Help Desk Software
Views
12,866
Comparisons
6,237
Reviews
2
Average Words per Review
465
Avg. Rating
10.0
7th
out of 44 in Help Desk Software
Views
13,186
Comparisons
2,993
Reviews
2
Average Words per Review
812
Avg. Rating
8.0
Top Comparisons
Compared 27% of the time.
Compared 7% of the time.
Compared 31% of the time.
Compared 11% of the time.
Compared 8% of the time.
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Atlassian
Spiceworks
Overview
JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Offer
Learn more about JIRA Service Desk
Learn more about Spiceworks
Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE CanadaBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Find out what your peers are saying about JIRA Service Desk vs. Spiceworks and other solutions. Updated: March 2019.
333,561 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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