We performed a comparison between JIRA Service Management and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."With Jira Service Desk, the simplicity of setting up a quick form and getting the service desk running quickly is very helpful."
"The initial setup is easy and straightforward."
"Transparency of the system helps both internal and external persons involved."
"The dashboards are nicely laid out."
"The customer portal allows users to register tickets themselves."
"The initial setup is pretty easy."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"The two most valuable features are the portal and reporting."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs, capacity of the server."
"The deployment can be a bit complex, especially for those who are not technical."
"Every time there's a problem with JIRA Service Management, you have to have a look at how to solve it, and there's always a feature request or the feature request on the solution is too large and the development cycles are too slow."
"JIRA Service Management could improve the forms. When you complete the form for the ticket, for example, to have more information given to the team. If they needed this information, you can give it to them. They need to add additional information for a better understanding of the whole picture of the issue or problem."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"Currently lacks an asset management module that can affect deployment."
"It needs better integration with other tools like Jira."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while TeamSupport is ranked 41st in Help Desk Software. JIRA Service Management is rated 8.2, while TeamSupport is rated 7.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas TeamSupport is most compared with .
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