We performed a comparison between JIRA Service Management and Teamwork based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"A good organizational tool."
"We use JIRA Service Management for tracking purposes, planning, and execution."
"Customizations are most valuable. The customization of workflows is the main power of the Atlassian tools in general."
"Jira Service Management has a workflow feature you can configure for your specific requirements. It also lets you efficiently manage service requests with team members."
"I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."
"The customer portal with connection with our knowledge base has been most valuable."
"It is a very stable solution...The initial setup of Teamwork is easy."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"The initial setup is very complex."
"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"I rate Atlassian support two out of 10. It takes a lot of time to reach them and get ahold of someone who understands my problem enough to provide a solution. Also, I live in Israel, so my work week is Sunday through Thursday, but I can only contact them from Monday to Wednesday."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"There is room for improvement in support."
"JIRA Service Management could include more AI features."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product could be improved with more integrations and a mobile app."
"The product is expensive. It needs to have a more robust and customizable calendar."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while Teamwork is ranked 23rd in Project Management Software with 3 reviews. JIRA Service Management is rated 8.2, while Teamwork is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management.
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