We performed a comparison between JIRA Service Management and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management."
"This is a flexible tool for logging and tracking issues efficiently."
"JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening."
"Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"I like the integration with other applications or vendors."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The flexibility is the product's most valuable feature."
"The most valuable feature is the metering capability."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The solution needs to be integrated better with Office X5."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
"The deployment can be a bit complex, especially for those who are not technical."
"Generally requires the purchase of additional plugins."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"In the Turkish market, the biggest problem is that they are looking for a server type of solution, but when it comes to Jira Service Management, Atlassian is a remote type of license. There are just two different options, data center and cloud."
"There is room for improvement in support."
"The product could improve its asset management."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"The solution's private cloud is much too expensive."
"I would like it if they could provide their customers with more qualified support."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while vRealize Business for Cloud is ranked 13th in Cloud Cost Management with 10 reviews. JIRA Service Management is rated 8.2, while vRealize Business for Cloud is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas vRealize Business for Cloud is most compared with VMware Aria Automation, VMware Aria Operations, VMware Aria Cost powered by CloudHealth and Nutanix Cloud Manager (NCM).
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