JIRA Service Management vs vRealize Business for Cloud comparison

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Executive Summary

We performed a comparison between JIRA Service Management and vRealize Business for Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"JIRA helps integrate Kanban Board features and for this reason what it does it does well.""There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management.""This is a flexible tool for logging and tracking issues efficiently.""JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening.""Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good.""The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms.""I like the precise ticket management capabilities. JIRA Service Management is easy to use as well.""Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."

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"I like the integration with other applications or vendors.""The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions.""The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services.""The flexibility is the product's most valuable feature.""The most valuable feature is the metering capability.""The most valuable feature is that it allows us to compare the billing between the clouds.""The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful.""It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."

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Cons
"The solution needs to be integrated better with Office X5.""The customizations in Jira could be improved by being simplified. They are currently very complex.""The deployment can be a bit complex, especially for those who are not technical.""Generally requires the purchase of additional plugins.""The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient.""In the Turkish market, the biggest problem is that they are looking for a server type of solution, but when it comes to Jira Service Management, Atlassian is a remote type of license. There are just two different options, data center and cloud.""There is room for improvement in support.""The product could improve its asset management."

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"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program.""If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service.""I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing.""It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market.""The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases.""The knowledge base is not available for the engineers, which is something that needs to be improved.""The solution's private cloud is much too expensive.""I would like it if they could provide their customers with more qualified support."

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Pricing and Cost Advice
  • "Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective."
  • "JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent."
  • "Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users."
  • "Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning."
  • "I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise."
  • "But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran."
  • "Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free."
  • "It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain."
  • More JIRA Service Management Pricing and Cost Advice →

  • "It's expensive, which is one of the problems with this solution."
  • "The pricing model is complicated."
  • "The product is a cost-effective solution."
  • More vRealize Business for Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:JIRA Service Management is a very user-friendly solution.
    Top Answer:It is one of the premium products on the market, but it is very costly, especially in the Indian market. Smaller organizations cannot afford it. We pay monthly licensing costs. We only have to pay for… more »
    Top Answer:The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services.
    Top Answer:The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases.
    Ranking
    Views
    6,885
    Comparisons
    4,820
    Reviews
    36
    Average Words per Review
    550
    Rating
    8.2
    13th
    Views
    201
    Comparisons
    155
    Reviews
    1
    Average Words per Review
    238
    Rating
    8.0
    Comparisons
    Also Known As
    JIRA Service Desk
    VMware IT Business Management Suite, VMware ITBM, IT Business Management Suite, Digital Fuel
    Learn More
    Overview

    JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:

    1. Accelerating the flow of work between IT teams, development teams, and business teams

    2. Empowering teams to deliver their service more quickly

    3. Bringing visibility to their work

    Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.

    JIRA Service Management Features

    JIRA Service Management has many valuable key features. Some of the most useful ones include:

    • Request management: Allows businesses to manage work across teams with one platform so employees and customers get the help they need quickly.
    • Problem management: To minimize the impact of incidents, this feature groups incidents, fast-tracks root cause analysis, and records workarounds.
    • Change management: IT teams are empowered by richer contextual information around changes from software development tools. This helps them minimize risk and make better decisions.
    • Asset management: Manage inventory efficiently, track lifecycles and ownership, and reduce costs.
    • Configuration management: Attain visibility into the infrastructure that supports critical services and applications. Understand service dependencies to minimize risk.
    • Incident management: The solution brings development and IT teams together to rapidly respond to, resolve, and learn from incidents.
    • Knowledge management: While fostering team collaboration, the solution enables self-service, deflection of more requests, and management of knowledge articles.

    JIRA Service Management Benefits

    There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:

    • The solution empowers all teams across IT, development, and business with intuitive, flexible workflows.
    • Work is made visible through the open and collaborative JIRA platform.
    • Connect IT and development on a single platform to accelerate workflow.
    • Gain significant ROI with competitive pricing on useful features.
    • Benefit from faster time to value by implementing a full ITSM solution in just a few months.
    • Lower total cost of ownership without expensive ongoing maintenance and upgrades.
    • Enjoy a broad ecosystem of more than 4,000 best-in-class apps and integrations.

    Reviews from Real Users

    JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:

    Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”

    Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”

    VMware IT Business Management Suite offers in three editions: Standard, Advanced, and Enterprise. VMware IT Business Management Suite provides transparency and control over the cost and quality of IT services. By providing a business context to the services IT offers, IT Business Management helps IT organizations shift from a technology orientation to a service broker orientation, delivering a portfolio of IT services that align with the needs of line of business stakeholders. With benchmarks providing objective evidence, IT Business Management also provides the fact-based approach needed to minimize the cost of IT while maximizing the value IT delivers to its customers. Greater transparency and alignment, and the continuous improvement of IT services they enable, support IT as it seeks to develop competitive advantage through major IT transformation initiatives such as cloud, mobility and data center modernization.
    Sample Customers
    mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
    Rent-A-Center, SAIC - (Science Applications International Corporation), Tribune Media, iGATE, EMC, Deutsche Telekom, GEFCO, Banca Ifis
    Top Industries
    REVIEWERS
    Computer Software Company35%
    Comms Service Provider12%
    Retailer9%
    Transportation Company6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm9%
    Government7%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Real Estate/Law Firm13%
    Computer Software Company13%
    Financial Services Firm12%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise28%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise60%
    REVIEWERS
    Small Business60%
    Midsize Enterprise10%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise20%
    Large Enterprise66%
    Buyer's Guide
    IT Service Management (ITSM)
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while vRealize Business for Cloud is ranked 13th in Cloud Cost Management with 10 reviews. JIRA Service Management is rated 8.2, while vRealize Business for Cloud is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas vRealize Business for Cloud is most compared with VMware Aria Automation, VMware Aria Operations, VMware Aria Cost powered by CloudHealth and Nutanix Cloud Manager (NCM).

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.