Compare JIRA Service Desk vs. Zendesk

JIRA Service Desk is ranked 2nd in Help Desk Software with 10 reviews while Zendesk is ranked 23rd in Help Desk Software. JIRA Service Desk is rated 7.8, while Zendesk is rated 0. The top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". On the other hand, JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus and BMC Helix ITSM, whereas Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
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JIRA Service Desk Logo
8,061 views|6,462 comparisons
Zendesk Logo
4,754 views|3,914 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
399,757 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.

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399,757 professionals have used our research since 2012.
Ranking
2nd
out of 44 in Help Desk Software
Views
8,061
Comparisons
6,462
Reviews
11
Average Words per Review
613
Avg. Rating
7.9
23rd
out of 44 in Help Desk Software
Views
4,754
Comparisons
3,914
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 27% of the time.
Compared 7% of the time.
Compared 49% of the time.
Compared 10% of the time.
Compared 9% of the time.
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Atlassian
Zendesk
Overview
JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
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Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE CanadaShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
VISITORS READING REVIEWS
Software R&D Company24%
Comms Service Provider20%
Media Company10%
Government9%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
VISITORS READING REVIEWS
Software R&D Company33%
Comms Service Provider9%
Media Company7%
Financial Services Firm7%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2020.
399,757 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.