Compare JIRA Service Desk vs. Zendesk

JIRA Service Desk is ranked 4th in Help Desk Software with 11 reviews while Zendesk is ranked 17th in Help Desk Software. JIRA Service Desk is rated 8.0, while Zendesk is rated 0. The top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". On the other hand, JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus and BMC Helix Remedy, whereas Zendesk is most compared with ServiceNow, Atlassian Confluence and JIRA Service Desk.
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JIRA Service Desk Logo
7,759 views|6,365 comparisons
Zendesk Logo
5,225 views|4,103 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,090 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.

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366,090 professionals have used our research since 2012.
Ranking
4th
out of 44 in Help Desk Software
Views
7,759
Comparisons
6,365
Reviews
5
Average Words per Review
540
Avg. Rating
8.0
17th
out of 44 in Help Desk Software
Views
5,225
Comparisons
4,103
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 27% of the time.
Compared 46% of the time.
Compared 8% of the time.
Compared 7% of the time.
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Atlassian
Zendesk
Overview
JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
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Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE CanadaShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
VISITORS READING REVIEWS
Software R&D Company18%
Financial Services Firm16%
Government10%
Comms Service Provider8%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Non Profit10%
Marketing Services Firm10%
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
366,090 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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