Compare JIRA Service Desk vs. Zendesk Guide

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JIRA Service Desk Logo
8,626 views|6,987 comparisons
Zendesk Guide Logo
3,760 views|3,302 comparisons
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: November 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"But about the plugins, I found one plug-in — its name is Actionable Metric I think — and it is $3000. That is very expensive for users in Iran.""Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free.""It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain.""The pricing is very competitive and I think that it is okay.""We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet.""The pricing is free for us because we are an associate partner for the product."

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Questions from the Community
Top Answer: Having the ability to post attachments and easily review documents via an integrated read-only viewer would enhance user productivity and compliance.
Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive
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Ranking
Views
8,626
Comparisons
6,987
Reviews
18
Average Words per Review
550
Avg. Rating
7.8
Views
3,760
Comparisons
3,302
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 28% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 38% of the time.
Compared 4% of the time.
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Atlassian
Zendesk
Overview
JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Learn more about JIRA Service Desk
Learn more about Zendesk Guide
Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE CanadaShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Computer Software Company38%
Retailer25%
Transportation Company13%
Insurance Company13%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider20%
Government8%
Insurance Company7%
REVIEWERS
Computer Software Company27%
Financial Services Firm14%
Construction Company9%
Marketing Services Firm9%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider16%
Media Company7%
Construction Company5%
Company Size
REVIEWERS
Small Business61%
Midsize Enterprise13%
Large Enterprise26%
REVIEWERS
Small Business39%
Midsize Enterprise41%
Large Enterprise20%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: November 2020.
447,546 professionals have used our research since 2012.
JIRA Service Desk is ranked 2nd in IT Service Management (ITSM) with 18 reviews while Zendesk Guide is ranked 20th in IT Service Management (ITSM). JIRA Service Desk is rated 7.8, while Zendesk Guide is rated 0.0. The top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". On the other hand, JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Remedyforce, IBM Maximo and BMC Helix ITSM, whereas Zendesk Guide is most compared with ServiceNow, Atlassian Confluence, ManageEngine ServiceDesk Plus, TOPdesk and TeamViewer Servicecamp.

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.