We performed a comparison between JIRA Service Management and N-able MSP Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Auditing team uses this solution to track audit findings and follow-up."
"The initial setup is easy and straightforward."
"The dashboards are nicely laid out."
"The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful. It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests."
"Transparency of the system helps both internal and external persons involved."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"This is a flexible tool for logging and tracking issues efficiently."
"This is a premier product and it has been around for a long time."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"I think the performance can be better."
"JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools."
"The deployment can be a bit complex, especially for those who are not technical."
"What needs to be added in Jira Service Management is the user screen. You'll find it very weird if this is your first time using the solution. The user-friendliness of its interface needs improvement."
"Generally requires the purchase of additional plugins."
"The solution should be more formalized. It could be more user-friendly."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"The tool needs to improve its customization of the user interface."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. JIRA Service Management is rated 8.2, while N-able MSP Manager is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas N-able MSP Manager is most compared with ServiceNow and Freshdesk.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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