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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
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Pricing and Cost Advice
"It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain.""We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet.""The pricing is free for us because we are an associate partner for the product.""Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it.""We need a license because we have a higher number than the free part.""The pricing is very competitive and I think that it is okay.""I am using the free version, but my clients are paying for it. When they start, they evaluate it for 30 days, and after seeing the value, they move to its paid version."

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Questions from the Community
Top Answer: The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I… more »
Top Answer: Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests… more »
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Earn 20 points

Ranking
2nd
out of 55 in Help Desk Software
Views
8,520
Comparisons
7,027
Reviews
20
Average Words per Review
616
Rating
7.9
32nd
out of 55 in Help Desk Software
Views
841
Comparisons
587
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
JIRA Service Desk
SolarWinds LOGICnow, SolarWinds MSP Manager
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Overview

Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
Offer
Learn more about JIRA Service Management
Learn more about N-able MSP Manager
Sample Customers
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Top Industries
REVIEWERS
Computer Software Company33%
Comms Service Provider20%
Retailer13%
Transportation Company7%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider22%
Financial Services Firm7%
Government7%
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider21%
Manufacturing Company6%
Educational Organization6%
Company Size
REVIEWERS
Small Business53%
Midsize Enterprise10%
Large Enterprise37%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
535,919 professionals have used our research since 2012.

JIRA Service Management is ranked 2nd in Help Desk Software with 14 reviews while N-able MSP Manager is ranked 32nd in Help Desk Software. JIRA Service Management is rated 7.8, while N-able MSP Manager is rated 0.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Zendesk Guide, IBM Maximo and PagerDuty, whereas N-able MSP Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, Salesforce Service Cloud and BMC Helix ITSM.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.