We performed a comparison between JIRA Service Management and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The dashboards in Jira have been the most useful feature."
"JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening."
"The customer portal allows users to register tickets themselves."
"Great to be able to create customized forms."
"The product is not lacking anything that a QA will want to use."
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"The most valuable features of this solution are Incident and Request Management."
"The platform is easy to use."
"The solution has a great filtering feature."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"The deployment can be a bit complex, especially for those who are not technical."
"There is room for improvement in support."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"This solution lacks features for project management."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"I think the performance can be better."
"JIRA Service Management could improve the forms. When you complete the form for the ticket, for example, to have more information given to the team. If they needed this information, you can give it to them. They need to add additional information for a better understanding of the whole picture of the issue or problem."
"The system shuts down about once a month which is frustrating."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Samanage is ranked 26th in Help Desk Software with 2 reviews. JIRA Service Management is rated 8.2, while Samanage is rated 7.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Samanage writes "Great filtering feature and a good analytics dashboard". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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