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Most Helpful Review
Find out what your peers are saying about Planview, Broadcom, Microsoft and others in Project Portfolio Management. Updated: August 2020.
438,246 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution offers a lot of plugins.""We use it for capacity planning. We need to gauge and assess whatever is coming to our pipeline and then everything comes to the pipeline, appears as a pic, and then based on that, we create the story points and we take it from there.""There are a lot of different plugins for Jira. Unfortunately, we did not test so many and the big pain point for us is the rigorous handling and the roadmap of Jira. We have a portfolio and structure plugin and we have our story map plugin in Jira""The feature that I have found most valuable is that it is a quite powerful user tracking system.""The most valuable aspect of this solution is its ability to connect everything together.""The feature that I have found most valuable is its ease of use. I don't need to train anyone to use it, I just give them access and they can use it to add comments, move their issues, change the status, monitor, read, and so on.""It's easy to understand, and easy to navigate.""The user story map is excellent. The features can be composed into stories and they can be allocated to each of the sprints in a program increment. It allows you to see all that in the user story map, and you have various dashboards to see the stories in various views. You can see them as a backlog view, for example, or you can see as an actual sprint view."

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"The interface is extremely user-friendly.""Stable and scalable solution.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""The program is stable.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."

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Cons
"I would prefer it if the solution was more intuitive.""A more organized hierarchy is important. Reporting and JQL create issues for me. They do not completely cover the reporting part that I need to report in terms of my capacity to plan. In the same token, there is no record at this very moment to provide me with one export with epics story points, tasks, or issues and their sub-tasks at the same time.""The performance is not so good sometimes. I know that fully depends on the implementation and the IT environment of Jira or the version of Jira installed. The performance is sometimes not so good. I would like to have a better response time from the Jira server. And it fully depends on the administration side of the Jira.""Jira is a little bit old fashioned, it could be more user friendly.""I have to go through a lot of processes to consider it done. I have to log in then change the logins and make it interesting. It's not so good for testing.""There is a difference between their cloud and their server versions. The next-gen project, which is an advanced feature that allows you to visualize the road map of your delivery over multiple products and over time, is not available yet for the sever version. It appears there in the list, but it's still not right. I've tried to use it many times and I am watching the device show their tracker, but it seems they intentionally want this to increase the utilization of the cloud instead of the server. It is really a nice feature and it's a shame that we don't have it.""it would be helpful to have a better tutorial for learning and to have a better understanding of what the features are and what they do.""Whenever you edit a story, whatever you have changed takes a bit of time to save."

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"I would like to see some artificial intelligence incorporated into the management functions.""Dashboard interface is limited functionally and not very user friendly""The only issue for us is the pricing. It’s quite high in comparison with the competition.""The interface isn't user-friendly.""The cost could be improved. The solution is quite pricey.""The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."

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Pricing and Cost Advice
"I don't feel that price is an issue.""To try this solution, use their cloud offering to get familiar. After that, it's in my view worth the money.""Licensing is on a monthly basis, and it is based on what you use.""We feel that the product is a good value for the cost."

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Questions from the Community
Top Answer: If you are looking for advanced use cases for integrating JIRA with other systems, I suggest you look at products like https://zigiwave.com/ Their platform is rich, flexible, and support common use… more »
Top Answer: Issue linking has enabled teams to trace issues.
Top Answer: The only thing that JIRA doesn't for us is release management in a way that I can create a list of versions easily.
Top Answer: Stable and scalable solution.
Top Answer: I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit… more »
Top Answer: One of the key areas important to me is the reporting side. The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to… more »
Ranking
Views
71,382
Comparisons
62,205
Reviews
35
Average Words per Review
340
Avg. Rating
8.4
Views
952
Comparisons
743
Reviews
6
Average Words per Review
473
Avg. Rating
8.5
Popular Comparisons
Compared 45% of the time.
Compared 11% of the time.
Compared 9% of the time.
Compared 6% of the time.
Also Known As
Jira SoftwareServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
Learn
Atlassian
ServiceNow
Overview

JIRA has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Offer
Learn more about Jira
Learn more about ServiceNow IT Business Management
Sample Customers
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.Proximus, UNT SYSTEM, SAP SuccessFactors
Top Industries
REVIEWERS
Financial Services Firm15%
Insurance Company15%
Computer Software Company13%
Manufacturing Company10%
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider11%
Government6%
Insurance Company5%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider12%
Insurance Company7%
Government6%
Company Size
REVIEWERS
Small Business31%
Midsize Enterprise19%
Large Enterprise50%
VISITORS READING REVIEWS
Small Business7%
Midsize Enterprise13%
Large Enterprise81%
REVIEWERS
Small Business43%
Midsize Enterprise29%
Large Enterprise29%
Find out what your peers are saying about Planview, Broadcom, Microsoft and others in Project Portfolio Management. Updated: August 2020.
438,246 professionals have used our research since 2012.
Jira is ranked 1st in Application Lifecycle Management (ALM) Suites with 36 reviews while ServiceNow IT Business Management is ranked 5th in Project Portfolio Management with 6 reviews. Jira is rated 8.4, while ServiceNow IT Business Management is rated 8.6. The top reviewer of Jira writes "Good UI, easy to trace tickets, and very stable". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". Jira is most compared with Microsoft Azure DevOps, TFS, Micro Focus ALM Octane, Rally Software and Micro Focus ALM Quality Center, whereas ServiceNow IT Business Management is most compared with Broadcom Clarity PPM, Microsoft Azure DevOps, Alfabet IT Planning & Portfolio Management, Micro Focus ALM Octane and Planview PPM Pro.

See our list of best Project Portfolio Management vendors.

We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.