Beth NoserApplications Analyst at University of Kansas Medical Center
Anonymous UserSr. Manager (TCoE) - ALM Platforms & PO &T IT at a pharma/biotech company
Manish RajoraProject Manager at IT Solutions India Pvt Ltd
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It makes work visible, so everybody knows where everything is. It uses Kanban, and that makes work visible."
"We use the board and card hierarchies in terms of sprints so that we can see if we have cross-functional teams that are working on the same projects together, especially when projects have dependencies. The parent-child relationship within cards is really nice so that we can see what kind of dependencies there are when we're trying to get projects finished."
"My team specifically uses our board for all of our Remedy tickets that come in. We had a card for every ticket that we get, and we're able to add the link to that specific ticket there.If I'm out of office, for example, and someone else needs to work a ticket or someone is being contacted to work on a ticket, I don't have to sign on it. Someone else can easily access that ticket because I put the link in there. It's nice. It has a lot of great functionality in there."
"Using the tool seems to save time versus trying to do things in a regular manner. It is highly collaborative; everybody can see things in one place. It is a highly functional, but pretty simple tool. That is hard to find: A tool that has a lot of functions, but is also simple."
"This solution assists us with being able to quickly and easily start sprints and keep accurate track of them, including billing using a time-tracking add-on."
"The most valuable feature of this solution is the source linking on the commit level to git."
"Transparency of development projects, as well as approval processes for some business projects, has improved massively."
"Issue linking has enabled teams to trace issues."
"The most valuable features in Jira are the dashboard, reports, and boards that help us to control the advancement of the project."
"The most valuable feature is that it is somewhat flexible."
"This is our way of communicating with different teams. We are a global company. I am based in San Diego, for example. A lot of the BAs are based in Paris. The development team is based in Minsk. We absolutely need to be in constant communication and on the same page."
"The most valuable feature is project management."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"The program is stable."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"The interface is extremely user-friendly."
"Stable and scalable solution."
"I do not know what it can do in the area of scrum. Maybe it has that functionality. I have never tried to set it up. You think of LeanKit from the perspective of Kanban. I don't know if there is a template for scrum, a scaled agile framework, or any of those scaling frameworks."
"Being able to track actual time on cards or sprints, instead of using just the planned start and stop date, would also be useful. I would like to see something like JIRA has with actual sprint starts and stops."
"The ability to report on customizable fields and third-party extensions needs improvement. I'd like to see more of those being able to be used. I don't know how that works for Planview, but just getting a little bit more added there would be nice."
"The integration with the Enterprise One product is probably an area for improvement. It's not really broken. It's just that it is such a handy tool and a great way to visually manage things. There is a very limited hookup/integration between Enterprise One, which is the master Planview tool, and LeanKit. While they are looking at this on their roadmap, it definitely needs to happen. There is a lot of opportunity there."
"The permissions can be challenging to get right."
"Backlog pruning and visualization are poor."
"My main concern is the administration of projects, especially user groups, and this requires root access rights but there is no concept of layered admin rights."
"The only thing that JIRA doesn't for us is release management in a way that I can create a list of versions easily."
"We would like to see the integration of a lite-version of Confluence, just to manage some of the templates and documents."
"It's also difficult to migrate through, things don't always tie-up. It's not easy to use."
"Jira has recently updated their UI, but more can be done to make it even better."
"When you first start to use the interface, it is confusing."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The cost could be improved. The solution is quite pricey."
"The interface isn't user-friendly."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"I would like to see some artificial intelligence incorporated into the management functions."
"Dashboard interface is limited functionally and not very user friendly"
"In general, Planview's cost structure is reasonable. You get quite a lot of functionality for the license cost that you get."
"To try this solution, use their cloud offering to get familiar. After that, it's in my view worth the money."
"I don't feel that price is an issue."
"It is not too expensive. It is just comparative to other tools like Microsoft Teams."
"I am not sure if the client is using a commercial version. I think it is on a per-user basis, and it is around 15 Canadian dollars for a user, but I'm not sure. It also has a free version."
"As a company, we get a subsidized price, and it's lower than what's quoted on their website."
"We are using the enterprise license which is nice because it ensures that we always have the latest versions of Jira software."
"Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis."
"We are a regional research and education institute. We're using the free license provided for educational institutes."
Earn 20 points
Planview LeanKit enables engineering teams across all levels of the organization with a visual work delivery tool to apply Lean management principles to their work, helping them work smarter and deliver faster.
JIRA has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.
Jira is ranked 1st in Application Lifecycle Management (ALM) Suites with 79 reviews while ServiceNow IT Business Management is ranked 5th in Project Portfolio Management with 6 reviews. Jira is rated 8.0, while ServiceNow IT Business Management is rated 8.6. The top reviewer of Jira writes "Great for collaboration, very stable, and extracting data is straightforward". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". Jira is most compared with Microsoft Azure DevOps, Micro Focus ALM Octane, TFS, IBM Rational DOORS and Borland Caliber, whereas ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Broadcom Clarity PPM, Alfabet IT Planning & Portfolio Management, Micro Focus ALM Octane and Jira Align.
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We monitor all Application Lifecycle Management (ALM) Suites reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.