Jira vs Smartsheet comparison

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Read 243 Jira reviews
4,462 views|3,131 comparisons
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6,508 views|2,416 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Jira and Smartsheet based on real PeerSpot user reviews.

Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Jira vs. Smartsheet Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The burndown chart is also helpful when it comes to reporting and allows us to know where we are going, especially during development.""JIRA's technical support is absolutely fantabulous. I had used it in the past when I was working at my previous organization. And when we wanted to link it with a framework, they helped us out with the API we were looking for.""Its integration with Bitbucket, Confluence, and other things is most valuable.""The dashboards are useful.""I have found the most valuable features of Jira to be ticketing, life cycle workflow, definition, and creation. Many of the features are useful.""Reporting: It gives a nice report of my backlog and what my team has currently spent its efforts on.""A very comprehensive product; easy to set up and is very user-friendly.""The most valuable feature is project management."

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"As I am in the corporate legal department, I have to deal with a number of contracts and sometimes it's hard to keep up with email transactions. Having the tracker sheet and being able to build dashboards and workflow has been quite valuable.""The solution is scalable.""The dashboard and the layouts are quite good.""It's very user friendly.""Smartsheet is a really good tool for collaboration.""Their support is awesome. We are on an enterprise plan and there is a customer success at Smartsheet and anyone from our licensed users can just send an email to them and they respond as soon as possible.""It operates as an enhanced and versatile version of Excel, offering a wide range of capabilities that allow you to accomplish various tasks and operations.""The most valuable feature of Smartsheet is its intuitiveness, ease of use, and overall simplicity."

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Cons
"The performance could be improved in the future.""If CI/CD is integrated with it, it would be better. I've used Azure DevOps before, and it's nice to have everything, such as CI/CD Repos and other things, integrated. Jira has fewer integrations. Azure DevOps has an easier interface, and it has got everything in one spot. I don't have to jump around in different applications.""If you're not a technical person, it might not be very user-friendly.""I'd like to see better notetaking capabilities so every user can get notes when someone provides comments on a Jira ticket. So if they don't want to provide the comments on the Jira ticket, they can get the personal notes in a Jira tool for every profile.""There needs to be an easier way to capture a few metrics. I wish there was an easy way for Jira to explain to me what has been added after the sprint has been done. Currently, it is a bit difficult for me to tell. In addition, when rolling over stories from one sprint to another, it is kind of difficult for me to find out how many story points were actually rolled over without going into Jira and doing an analysis. I wish Jira would somehow aggregate that information for me so I can easily report about it.""There could be some improvements in the project management and portfolio level features.""The integration could be better in Jira.""Jira could improve the workflow, screen, and field configurability. They are lagging behind other solutions, such as Allegra in work system configurability."

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"I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them.""Smartsheet needs to improve the user interface.""I think that the mobile interface needs to be improved. If you cannot access it through your laptop, I'd prefer to have that option on the mobile, but I don't think that it's user-friendly and easy to navigate.""Smartsheet could improve by having seamless integration with Azure Board.""Smartsheet's export and print functions could be more seamless. Once I create the plan in Smartsheet, I need to import it into my corporate web presentations. This isn't always smooth. I have to save it in PDF format, then cut an image from the PDF version.""If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal.""They should improve the solution's integration with API.""You were forced to create a new tab rather than add another sheet."

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Pricing and Cost Advice
  • "It is very cheap if you forego the local instance and stick to the cloud."
  • "The licensing model is annoying. They nickel and dime you."
  • "It does not cost that much."
  • "Almost everybody uses JIRA nowadays because it is the most cost-effective solution."
  • "I understand JIRA is quite expensive."
  • "We feel that the product is a good value for the cost."
  • "Licensing is on a monthly basis, and it is based on what you use."
  • "To try this solution, use their cloud offering to get familiar. After that, it's in my view worth the money."
  • More Jira Pricing and Cost Advice →

  • "This licensing is straightforward and they charge per user."
  • "Its licensing is on a yearly basis. I was responsible for negotiating the price with the Smartsheet team, but I don't remember what the price was. Its standard license probably was around 5,000 to 6,000 a year. The enterprise version is significantly more expensive."
  • "Smartsheet only requires licenses for project managers. When we were using Asana, we had to purchase a license for everyone who wanted to access their tasks and use the system. That gets costly fast. It was one of the main reasons we left Asana. As Asana and these other tools scale, they become way more expensive."
  • "There would be more extensive usage if the solution were cheaper. It's really expensive right now, and that's why we provide a few licenses for admins. The rest of them are just users without admin privileges."
  • "I would assume there is a licensing fee. I don't think that it is free."
  • "It is less expensive than Microsoft Project for enterprise or Oracle Primavera by an order of magnitude. If you buy a Microsoft Project license, it's probably $300 or so by itself, whereas Smartsheet is probably less than $50 per head."
  • "For a normal license, like the one I had: I had my own Smartsheet because I wanted to play with it and I didn't want to mess with what I was doing in Verizon, so I paid $200 monthly, and it gave me all the same functionalities, so I could do whatever I wanted for $200. The problem is if you have anyone else working on it or deploying on it, it's $200 a month for every single person who's deployed on it, that's working on it as an owner or an administrator, so owners and administrators are the only ones who can change, edit, and add data to worksheets and columns. Depending on the size of your organization, Smartsheet can be costly. As for implementing its Control Center, Smartsheet forces you to have three people come in: it's a minimum of three people from Smartsheet for three months who will provide you the solutions for the Control Center side, and that's $150 an hour, so it can become very expensive. For my company, not having the Control Center would save on the setup fees and then the $20,000 a year, because the Control Center of Smartsheet is a yearly subscription of $20,000."
  • "Smartsheet has many licensing models. You need to add the package that best suits your requirements. The license is paid per user and it is monthly. The cost was approximately $7 per PC, $15 for professional, and $33 for the enterprise plan."
  • More Smartsheet Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Hi Netanya Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the… more »
    Top Answer:Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalable… more »
    Top Answer:HP ALM and Jira can be easily integrated with the aid of a third-party Integration Solution To help you select the right integration approach and tool, you should first define your integration… more »
    Top Answer:Hi @Eire Zimmermann,  I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the… more »
    Top Answer:Smartsheet is a really good tool for collaboration.
    Top Answer:The solution is too expensive. For what I use it for, it's too expensive. I wouldn't pay for it myself. I would prefer to buy Microsoft Project or use Zoho Projects.
    Ranking
    Views
    4,462
    Comparisons
    3,131
    Reviews
    20
    Average Words per Review
    420
    Rating
    7.9
    Views
    6,508
    Comparisons
    2,416
    Reviews
    26
    Average Words per Review
    693
    Rating
    8.2
    Comparisons
    Also Known As
    Jira Software
    Learn More
    Smartsheet
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    Overview

    Jira is a powerful cloud- and subscription-based application lifecycle and issue management solution. It is designed to aid users both in project management and in resolving any issues that arise at any point in the software development process. It is especially concerned with easing the ability of developers to collaborate. 

    Jira Benefits

    Some of the ways that organizations can benefit by choosing to deploy Jira include:

    • DevOps lifecycle visibility and planning. Jira provides application developers with tools that enable them to track and visualize where they are in the development process. This means that a DevOps team can measure their progress at all times. Jira’s roadmapping feature also enables a DevOps team to work more efficiently by setting goals for their projects, keeping them on track. Additionally, they are able to track whether they are meeting the goals that they set for their projects.
    • Regular product updates. Atlassian is constantly updating Jira so that it is continuously evolving into an ever more powerful and user-friendly solution. Users can be sure that the product that they are using is always being tweaked so as to provide them with the best possible project management solution. 
    • Flexibility. Jira enables users to customize their workflows and dashboard so that the solution is operating in a way that best matches their needs. Jira can also integrate with more than 3,000 other applications and integrations. Organizations can use it to expand their project management and DevOps capabilities in many different ways. 

    Jira Features

    • Security capabilities. Jira is equipped with a number of useful security features. It gives administrators the ability to restrict access to certain tools so that only users who are authorized to complete certain tasks have access to the tools related to the completion of that task. Users can also set default permissions so that only particular users can work on new projects or particular projects.
    • Real-time notification feature. Users can set Jira so that it offers them notifications that contain critical information in real time. It can send users email notifications when pressing issues have been updated. They can also set it to notify them about tasks that may be due, or other similar events.

    • Activity log. Jira has the ability to track any and all changes that are taking place within the software framework. Users can keep a close eye on everything that is going on. This promotes a high level of visibility and can be leveraged to aid developers in their collaboration efforts. 

    Reviews from Real Users

    Jira is a powerful solution that stands out when compared to many of its competitors. Two major advantages it offers are its workflow engine and its highly customizable dashboard. 

    Bharath R., the tool implementation and project management lead at a financial services firm, writes, “I feel the strongest feature of Jira is its workflow engine. It empowers us to automate our workflows within our organization. It's the one characteristic of Jira which I think can help any organization, be it in any domain.”

    Uday J., a staff engineer at a computer company, says, “Another thing that I like a lot about Jira is that in the dashboard, you can plug the modules that you want. You can enable certain sections. For example, you can show trend history, open Jira tickets, etc. Some of the managers have created a dashboard for each engineer.” 

    Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes.

    Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.

    Sample Customers
    Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
    Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
    Top Industries
    REVIEWERS
    Computer Software Company23%
    Financial Services Firm18%
    Manufacturing Company8%
    Insurance Company7%
    VISITORS READING REVIEWS
    Educational Organization41%
    Financial Services Firm8%
    Manufacturing Company8%
    Computer Software Company7%
    REVIEWERS
    Pharma/Biotech Company16%
    Computer Software Company11%
    Comms Service Provider11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Educational Organization36%
    Manufacturing Company7%
    Healthcare Company6%
    Computer Software Company6%
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise19%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise47%
    Large Enterprise43%
    REVIEWERS
    Small Business42%
    Midsize Enterprise3%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise41%
    Large Enterprise45%
    Buyer's Guide
    Jira vs. Smartsheet
    March 2024
    Find out what your peers are saying about Jira vs. Smartsheet and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Jira is ranked 5th in Project Management Software with 243 reviews while Smartsheet is ranked 4th in Project Management Software with 32 reviews. Jira is rated 8.0, while Smartsheet is rated 8.0. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Polarion ALM and Rally Software, whereas Smartsheet is most compared with Microsoft Project, Spreadsheet.com, ServiceNow Strategic Portfolio Management, Adobe Workfront and JIRA Portfolio. See our Jira vs. Smartsheet report.

    See our list of best Project Management Software vendors and best Project Portfolio Management vendors.

    We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.