We performed a comparison between Juniper AppFormix and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."It's a stable product. I didn't find any issues with regard to stability. I would rate the stability a ten out of ten."
"The solution's technical support is good."
"It's easy to set up."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"You can improve integrations of the operation with the solution."
"Has service mapping, impact management, metric intelligence and health of analytics."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The way this solution has helped us is that it improved our communication."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is flexible. You can tune it, more or less, as you want."
"This solution has a yearly licensing. In my country, it's really expensive."
"My expectations were probably slightly more for the third-party tool integration; for example, regarding the analytics, I had some different tools. So, integration was not as good as I was expecting. So, analytics, configuration tool I was not really happy. So, there is room for improvement in context with integration with existing tools in our network environment."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"There is room for improvement in the stability of ServiceNow."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Service mapping is pretty limited."
"The initial setup phase was hard and could be made easier."
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Juniper AppFormix is ranked 28th in Cloud Management with 2 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Juniper AppFormix is rated 9.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Juniper AppFormix writes "Good scalability, useful in terms of collective analytics, and low latency ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Juniper AppFormix is most compared with , whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management.
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