We performed a comparison between Microsoft Dynamics CRM and Verint Open CCaaS based on real PeerSpot user reviews.
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Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Microsoft Dynamics CRM is rated 7.6, while Verint Open CCaaS is rated 0.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, Microsoft Dynamics CRM is most compared with ServiceNow, SAP CRM, Salesforce Sales Cloud, Siebel CRM and monday.com, whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.
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