We performed a comparison between Pega CRM and Verint Open CCaaS based on real PeerSpot user reviews.
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Pega CRM is ranked 6th in CRM Customer Engagement Centers with 9 reviews while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Pega CRM is rated 8.2, while Verint Open CCaaS is rated 0.0. The top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". On the other hand, Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Vlocity, whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.
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