Pipeliner CRM vs Verint Open CCaaS comparison

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Pipeliner CRM Logo
54 views|34 comparisons
Verint Logo
615 views|578 comparisons
Executive Summary

We performed a comparison between Pipeliner CRM and Verint Open CCaaS based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Ranking
76th
out of 167 in CRM
Views
54
Comparisons
34
Reviews
0
Average Words per Review
0
Rating
N/A
Views
615
Comparisons
578
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM
March 2024
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
765,234 professionals have used our research since 2012.
Comparisons
Also Known As
KANA Enterprise, Verint Workforce Engagement Cloud
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Overview
Pipeliner CRM includes 5 basic powerful components, all in a single view: Activity Stream, Target Overview, Notifications, Suggestions and Business Overview. Along with Pipeliner's advanced filtering and profiling tools, Navigator immediately helps sales reps and sales management cut out the noise, easily navigate complexity and focus immediately on what is most important.

In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.

Verint's Open CCaaS offers a fresh approach. Unlike closed-off platforms, it provides an open ecosystem that seamlessly integrates with diverse communication infrastructures, liberating businesses from vendor lock-ins. This openness extends beyond integration, empowering organizations to harness best-of-breed CX solutions, omnichannel routing, and UI flexibility while accommodating third-party applications. Verint's unwavering commitment to automation through AI and bots ensures scalable and efficient customer interactions, enabling companies to enhance CX and optimize resources.

With the Verint Platform, businesses can confidently embark on their digital transformation journey, reaping real benefits such as a significant boost in NPS scores, reduced response times, increased agent productivity, lower cost per contact, and improved containment rates. Open CCaaS isn't just a solution; it's a transformative approach to customer engagement that aligns with the demands of the modern business landscape, making Verint the partner of choice for those seeking to close the Engagement Capacity Gap and secure a successful future in the digital age.

Sample Customers
Seasonal Impact Contracting, MTN Business, Tensator, Hunt Big Sales, Tiger, Stimme.at, evolutionplan Systemhaus, Juniper Systems, Gefen, Quest RMG, ManpowerGroup, Whole Harvest
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
Top Industries
No Data Available
VISITORS READING REVIEWS
Financial Services Firm28%
Healthcare Company12%
Government10%
Insurance Company9%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise11%
Large Enterprise75%
Buyer's Guide
CRM
March 2024
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
765,234 professionals have used our research since 2012.

Pipeliner CRM is ranked 76th in CRM while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Pipeliner CRM is rated 0.0, while Verint Open CCaaS is rated 0.0. On the other hand, Pipeliner CRM is most compared with , whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.