Sage CRM vs Verint Open CCaaS comparison

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347 views|229 comparisons
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615 views|578 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Sage CRM and Verint Open CCaaS based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "We have a yearly license."
  • "We pay for eight core modules and 20 user licenses and this costs us $1500 per year."
  • "From an African perspective, the solution is relatively expensive."
  • More Sage CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The part I like the most is the reporting.
    Top Answer:From an African perspective, the solution is relatively expensive.
    Top Answer:We used to face downtime, in which some of our other platforms had issues synchronizing with Sage. I don't know whether it's an API or design issue somewhere, but there are these interfacing issues… more »
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    Ranking
    21st
    out of 167 in CRM
    Views
    347
    Comparisons
    229
    Reviews
    5
    Average Words per Review
    294
    Rating
    7.8
    Views
    615
    Comparisons
    578
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    KANA Enterprise, Verint Workforce Engagement Cloud
    Learn More
    Overview
    SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

    In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.

    Verint's Open CCaaS offers a fresh approach. Unlike closed-off platforms, it provides an open ecosystem that seamlessly integrates with diverse communication infrastructures, liberating businesses from vendor lock-ins. This openness extends beyond integration, empowering organizations to harness best-of-breed CX solutions, omnichannel routing, and UI flexibility while accommodating third-party applications. Verint's unwavering commitment to automation through AI and bots ensures scalable and efficient customer interactions, enabling companies to enhance CX and optimize resources.

    With the Verint Platform, businesses can confidently embark on their digital transformation journey, reaping real benefits such as a significant boost in NPS scores, reduced response times, increased agent productivity, lower cost per contact, and improved containment rates. Open CCaaS isn't just a solution; it's a transformative approach to customer engagement that aligns with the demands of the modern business landscape, making Verint the partner of choice for those seeking to close the Engagement Capacity Gap and secure a successful future in the digital age.

    Sample Customers
    Avis, Fuji Xerox, Formula 1
    Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company37%
    Government8%
    Real Estate/Law Firm8%
    Financial Services Firm8%
    VISITORS READING REVIEWS
    Financial Services Firm28%
    Healthcare Company12%
    Government10%
    Insurance Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise8%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Sage CRM is ranked 21st in CRM with 6 reviews while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Sage CRM is rated 7.6, while Verint Open CCaaS is rated 0.0. The top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". On the other hand, Sage CRM is most compared with Microsoft Dynamics CRM and Oracle CX Sales, whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.