We performed a comparison between SugarCRM Platform and Verint Open CCaaS based on real PeerSpot user reviews.
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SugarCRM Platform is ranked 9th in CRM Customer Engagement Centers with 11 reviews while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. SugarCRM Platform is rated 7.0, while Verint Open CCaaS is rated 0.0. The top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". On the other hand, SugarCRM Platform is most compared with Salesforce Sales Cloud, whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.
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