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Kana Express [EOL] vs Kapture CRM comparison

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Kana Express [EOL]

views| comparisons
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Kapture CRM

Read 1 Kapture CRM review
116 views|90 comparisons
100% willing to recommend
Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Kana Express [EOL] and Kapture CRM based on real PeerSpot user reviews.

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Featured Review
Use Kana Express [EOL]?
Mani Kandan
The software can be easily accessed and operated with minimal training
The software sends automated messages for customers' birthdays and anniversaries. Our customers love it.
Ranking
Unranked
In CRM
54th
out of 169 in CRM
Views
116
Comparisons
90
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM
March 2024
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Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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768,246 professionals have used our research since 2012.
Comparisons
Also Known As
Trinicom
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Verint
Kapture CRM
Overview
Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Sample Customers
Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux
Bigbasket
Buyer's Guide
CRM
March 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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768,246 professionals have used our research since 2012.

Kana Express [EOL] doesn't meet the minimum requirements to be ranked in CRM while Kapture CRM is ranked 54th in CRM. Kana Express [EOL] is rated 0.0, while Kapture CRM is rated 10.0. On the other hand, the top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". Kana Express [EOL] is most compared with , whereas Kapture CRM is most compared with Salesforce Sales Cloud.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.