Compare Kana Express vs. Microsoft Dynamics CRM

Kana Express is ranked 29th in CRM while Microsoft Dynamics CRM is ranked 1st in CRM with 1 review. Kana Express is rated 0, while Microsoft Dynamics CRM is rated 8.0. On the other hand, the top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". Kana Express is most compared with eGain, whereas Microsoft Dynamics CRM is most compared with SAP CRM, Siebel CRM and Pega CRM.
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We have to buy a separate license in order to implement the social listening feature.

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Ranking
29th
out of 59 in CRM
Views
175
Comparisons
140
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
1st
out of 59 in CRM
Views
4,691
Comparisons
3,872
Reviews
1
Average Words per Review
682
Avg. Rating
8.0
Top Comparisons
Compared 100% of the time.
Compared 12% of the time.
Compared 10% of the time.
Compared 8% of the time.
Also Known As
TrinicomDynamics CRM
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Verint
Microsoft
Overview
Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Offer
Learn more about Kana Express
Learn more about Microsoft Dynamics CRM
Sample Customers
Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company29%
Financial Services Firm14%
Comms Service Provider11%
Media Company9%
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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