Compare Kana Express vs. SAP CRM

Kana Express is ranked 31st in CRM while SAP CRM which is ranked 5th in CRM with 1 review. Kana Express is rated 0, while SAP CRM is rated 7.0. On the other hand, the top reviewer of SAP CRM writes "Provides reporting and visualization which helps in decision-making. The design needs improvement". Kana Express is most compared with eGain, whereas SAP CRM is most compared with Microsoft Dynamics CRM, BrandMuscle and SAP Hybris Sales Cloud.
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Kana Express Logo
429 views|135 comparisons
SAP CRM Logo
4,765 views|1,587 comparisons
Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.They should reduce the price to target small businesses.The company has seen an increase in revenue.

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Ranking
31st
out of 54 in CRM
Views
429
Comparisons
135
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
5th
out of 54 in CRM
Views
4,765
Comparisons
1,587
Reviews
1
Average Words per Review
410
Avg. Rating
7.0
Top Comparisons
Compared 100% of the time.
Compared 30% of the time.
Compared 18% of the time.
Compared 7% of the time.
Also Known As
Trinicom
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Verint
SAP
Overview
Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

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Learn more about Kana Express
Learn more about SAP CRM
Sample Customers
Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic BeneluxBrau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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