Compare Kana Express vs. SAP CRM

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Kana Express Logo
121 views|94 comparisons
SAP CRM Logo
1,789 views|1,369 comparisons
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Top Answer: The solution is stable.
Top Answer: I don't have any insights into pricing. It's not part of my job. I'm not in accounting, so I never see any pricing or know how much the company pays.
Top Answer: I can't think of a feature that is lacking. For us, it has everything we need. It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX… more »
Ranking
27th
out of 66 in CRM
Views
121
Comparisons
94
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 66 in CRM
Views
1,789
Comparisons
1,369
Reviews
1
Average Words per Review
418
Rating
8.0
Popular Comparisons
Also Known As
Trinicom
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Overview
Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

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Sample Customers
Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top Industries
No Data Available
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company23%
Energy/Utilities Company6%
Financial Services Firm6%

Kana Express is ranked 27th in CRM while SAP CRM is ranked 4th in CRM with 1 review. Kana Express is rated 0.0, while SAP CRM is rated 8.0. On the other hand, the top reviewer of SAP CRM writes "Scalable and stable with a good dashboard". Kana Express is most compared with eGain Solve, whereas SAP CRM is most compared with Microsoft Dynamics CRM, SAP Marketing Cloud, Oracle CRM, Siebel CRM and SAS Customer Intelligence 360.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.