Compare Kana Express vs. Siebel CRM

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Kana Express Logo
121 views|94 comparisons
Siebel CRM Logo
1,530 views|1,205 comparisons
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Top Answer: The solution's order management pack is quite fantastic.
Top Answer: The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things… more »
Top Answer: We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product… more »
Ranking
27th
out of 66 in CRM
Views
121
Comparisons
94
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 66 in CRM
Views
1,530
Comparisons
1,205
Reviews
1
Average Words per Review
558
Rating
7.0
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Also Known As
Trinicom
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Overview
Verint Express is a customer service software for medium-sized organizations, which can be delivered both via the cloud and on-premise. The software solution offers you always and everywhere access to the functions you need to optimally serve your customers through all service channels.
Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
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Learn more about Kana Express
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Sample Customers
Tilburg University, DAS, Windesheim, VRT Belgium, SUSA Student Employment Agency, Sunweb, POD MI, Cendris, Bindinc, Tele Ticket Service, GVB Amsterdam, Conrad Electronic Benelux
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider24%
Energy/Utilities Company6%
Government5%

Kana Express is ranked 27th in CRM while Siebel CRM is ranked 5th in CRM with 1 review. Kana Express is rated 0.0, while Siebel CRM is rated 7.0. On the other hand, the top reviewer of Siebel CRM writes "Good order management and accounts management, however it's quite a heavy solution". Kana Express is most compared with eGain Solve, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Oracle Service Cloud, Salesforce Sales Cloud and Vlocity.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.