Microsoft Dynamics CRM vs Verint Citizen Engagement comparison

We compared KANA LAGAN and Microsoft Dynamics CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

• Features: KANA LAGAN is appreciated for its extensive ticketing system and robust knowledge base. KANA LAGAN is appreciated for its extensive ticketing system and robust knowledge base. Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure.

• Room for Improvement: KANA LAGAN has a challenging learning curve, and users have reported occasional technical problems. Some requested better integration capabilities as well as more advanced reporting and analytics features. Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance.

• Service and Support: While KAGAN LAGAN users praised its live chat feature, some said that the quality of customer service and support is inconsistent. Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. 

• Ease of Deployment: Users say that KANA LAGAN is straightforward to set up and that support was helpful throughout the deployment process. Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it.

• Pricing: Some said that the cost of KANA LAGAN is manageable, but others noted that customers may need to pay for additional resources such as professional services or hardware. The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors.

• ROI: Users have given limited feedback on KANA LAGAN’s ROI. It is advised that you check user reviews and contact the vendor’s sales team for more information. Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations.

Comparison Results: Customers like KANA LAGAN’s effortless setup, expansive knowledge base, and built-in ticketing system, but issues with stability and integration still need to be addressed. Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface.