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Qscend Technologies QAlert vs Verint Citizen Engagement comparison

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Buyer's Guide
Local Government CRM
March 2024
Executive Summary
Updated on Aug 31, 2023

We compared KANA LAGAN and Qscend Technologies QAlert across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: KANA LAGAN is appreciated for its extensive ticketing system and robust knowledge base. Qscend Technologies QAlert is known for its easy-to-use interface, customizable workflows, and strong reporting capabilities.

  • Room for Improvement: KANA LAGAN has a challenging learning curve, and users have reported occasional technical problems. Some requested better integration capabilities as well as more advanced reporting and analytics features. QAlert needs a more user-friendly interface, better customization options, and improved reporting.

  • Service and Support: While KAGAN LAGAN users praised its live chat feature, some said that the quality of customer service and support is inconsistent. QAlert is praised for its exceptional customer service and quick responses. Reviewers say the Qscend team is knowledgeable and friendly, and there is a wide range of support channels.

  • Ease of Deployment: Users say that KANA LAGAN is straightforward to set up and that support was helpful throughout the deployment process. QAlert’s setup process is straightforward, and the user interface is intuitive.

  • Pricing: Some said that the cost of KANA LAGAN is manageable, but others noted that customers may need to pay for additional resources such as professional services or hardware. The cost of QAlert may vary depending on the customer’s specific needs.

  • ROI: Users have given limited feedback on KANA LAGAN’s ROI. It is advised that you check user reviews and contact the vendor’s sales team for more information. Users provided no feedback on QAlert’s ROI.

Comparison Results: Customers like KANA LAGAN’s effortless setup, expansive knowledge base, and built-in ticketing system, but issues with stability and integration still need to be addressed. Others have suggested lowering the price and improving the interface. Users praised Qscend Technologies QAlert for its easy setup, intuitive interface, and custom workflows. At the same time, some users said QAlert's reporting has room to improve.

To learn more, read our detailed Local Government CRM Report (Updated: March 2024).
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768,578 professionals have used our research since 2012.
Ranking
11th
out of 36 in Local Government CRM
Views
92
Comparisons
49
Reviews
0
Average Words per Review
0
Rating
N/A
9th
out of 36 in Local Government CRM
Views
167
Comparisons
112
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Local Government CRM
March 2024
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768,578 professionals have used our research since 2012.
Comparisons
Also Known As
QAlert
KANA LAGAN, Verint Case Management Professional
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Qscend Technologies
Video Not Available
Verint
Overview

Qscend Technologies' QAlert is a comprehensive product designed to streamline and enhance communication between organizations and their constituents. Its primary use case is to facilitate efficient and effective citizen reporting and issue management.

The most valuable functionality of QAlert is its ability to enable citizens to easily report issues, such as potholes, graffiti, or broken streetlights, through various channels like mobile apps, websites, or phone calls. This feature ensures that citizens can quickly and conveniently notify the relevant authorities about problems in their community.

QAlert also offers robust case management capabilities, allowing organizations to efficiently track, prioritize, and assign reported issues to the appropriate personnel. This functionality ensures that issues are promptly addressed and resolved, leading to improved citizen satisfaction and trust.

Furthermore, QAlert provides organizations with powerful analytics and reporting tools. These tools enable organizations to gain valuable insights into issue trends, response times, and overall performance. By leveraging this data, organizations can make data-driven decisions, allocate resources effectively, and continuously improve their service delivery.

Elevate your citizen engagement by transforming your service delivery with our cloud solutions. Leverage digital, self-service, and traditional service channels to deliver services beyond expectations. Boost efficiency and reduce costs through integrated services. Improve agent performance and employee satisfaction.

Sample Customers
La Crosse Wisconsin
City of Winnipeg, City of Fort Wayne
Buyer's Guide
Local Government CRM
March 2024
Download Free Report
Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: March 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.

Qscend Technologies QAlert is ranked 11th in Local Government CRM while Verint Citizen Engagement is ranked 9th in Local Government CRM. Qscend Technologies QAlert is rated 0.0, while Verint Citizen Engagement is rated 0.0. On the other hand, Qscend Technologies QAlert is most compared with , whereas Verint Citizen Engagement is most compared with Microsoft Dynamics CRM.

See our list of best Local Government CRM vendors.

We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.