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Kapture CRM vs Pobuca Connect comparison

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Kapture CRM

Read 1 Kapture CRM review
116 views|90 comparisons
100% willing to recommend
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Pobuca Connect

154 views|110 comparisons
Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between Kapture CRM and Pobuca Connect based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2024).
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768,246 professionals have used our research since 2012.
Featured Review
Mani Kandan
The software can be easily accessed and operated with minimal training
The software sends automated messages for customers' birthdays and anniversaries. Our customers love it.
Use Pobuca Connect?
Comparison Review
Paul Parisi
Fast to build simple to medium complexity solutions

What is our primary use case?

Process Automation and Forms Digitisation, implementation of organisational wide processes rather than use of COTS.

How has it helped my organization?

Appian was not selected by any of the organisations I've worked with to date for production use.

What is most valuable?

Form building capabilities and well thought out process modelling are key points to this product.

What needs improvement?

Support for complex models really needs significant improvement Flexibility in the architecture is not there Management or reusable assets is extremely limited and poorly designed Business rules are not aligned to industry best practices Authoring tool slow to use resulted in limitations on how quickly solutions can be built Integration to project SDLC (such as testing methods, build systems etc needs work)

For how long have I used the solution?

Trial/evaluations only.

What do I think about the scalability of the solution?

This product is targeted to mid size companies and not highly scalable complex processes.

How are customer service and support?

Customer Service: Average, although a small responsive team Appian has been fast growing stretching their ability to service customer needs. Technical Support: Reasonable, stronger than say IBM or Oracle technical support but it is still critical to engage in a full POC activity with this product to ensure it fits your needs before proceeding with an implementation. The… Read more →
Ranking
54th
out of 169 in CRM
Views
116
Comparisons
90
Reviews
0
Average Words per Review
0
Rating
N/A
47th
out of 169 in CRM
Views
154
Comparisons
110
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
CRM
March 2024
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768,246 professionals have used our research since 2012.
Comparisons
Also Known As
Pobuca
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Kapture CRM
SiEBEN
Overview

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Pobuca Connect-Connect with your business contacts

Pobuca Connect is a cloud app that turns your multiple and non-connected business contact lists into one unified company address book which is easy to access from everywhere and ready to share with co-workers or business associates. It also boasts the built-in Pobuca Bot, your very own virtual assistant helping you keep business contacts up-to-date and always accessible.

Benefits:
- Organize your contacts
Separate personal from business contacts. Pobuca Connect enables you to keep a neat business address book and avoid any unnecessary mix-up.

- Access business contacts everywhere
Search for names or organizations and get all their contact details instantly. Update your business contact lists by scanning business cards or grabbing email signatures and sync all your devices (desktop, mobile, web, outlook) to be automatically updated with the latest info.

- Use Pobuca Connect in your cloud ecosystem
Integrate Pobuca Connect with any of your business software or cloud solution, such as O365, CRM, Email marketing tools, Single Sign-on solutions.

-Stay secure and GDPR compliant
Protect your valuable information by controlling who has access to what. Also, note that Pobuca Connect is fully GDPR-compliant, since your data protection and privacy is a top priority to us. We don’t keep any copies of your contact lists and if you delete the app, your data is permanently deleted too.

- Manage your everyday workflow with Pobuca Bot, your virtual assistant
Use the built-in Pobuca Bot to search and update all these contact details of your co-workers, business associates and organizations that are stored in Pobuca Connect. You can find Pobuca Bot, your virtual assistant, at desktop app, Outlook add-in, on Facebook Messenger and Skype.

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Sample Customers
Bigbasket
Some of our users: Knotel, NCS Mena, Doukas school  People who love Pobuca are saying: "Pobuca has a dual purpose for us: it organizes our company's address book, and automates the onboarding process of new employees regarding the contact details sharing of employees and customers." - Lykiardopoulos Miltos, IT Manager @ Panathinaikos FC "Pobuca helped us to link our customers' contact details with their organizations in a shared contact list, more organized. Now all the field engineers have access to customers' info when they are about to visit them."  - Sophia Vachari, Operations Manager @ Vatis  
Buyer's Guide
CRM
March 2024
Download Free Report
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
DOWNLOAD NOW
768,246 professionals have used our research since 2012.

Kapture CRM is ranked 54th in CRM while Pobuca Connect is ranked 47th in CRM. Kapture CRM is rated 10.0, while Pobuca Connect is rated 0.0. The top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". On the other hand, Kapture CRM is most compared with Salesforce Sales Cloud, whereas Pobuca Connect is most compared with .

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.