Kapture CRM vs Sage CRM comparison

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Kapture CRM Logo
116 views|90 comparisons
100% willing to recommend
Sage Logo
343 views|226 comparisons
75% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Kapture CRM and Sage CRM based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
768,578 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The software sends automated messages for customers' birthdays and anniversaries.""The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

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"It has been helpful for opportunity management and lease management.""Sage CRM is flexible, customizable, and user-friendly.""The Sage Accpac solution has definitely been the most valuable because the finance features are excellent.""The part I like the most is the reporting.""The solution's technical support is fast to respond.""The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool.""We have found the solution to be stable."

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Cons
"One or two leads may go missing due to downtime.""While generating graphical representations, the software got hung."

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"Its user interface could be better.""The scalability of this solution depends on whether you have a team that can configure it for scale.""Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads.""With regards to monitoring the transaction with alerts, it could be better.""I would like Sage to improve their UI.""From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly.""Sage CRM doesn't have a dashboard for dynamic reporting."

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Pricing and Cost Advice
Information Not Available
  • "We have a yearly license."
  • "We pay for eight core modules and 20 user licenses and this costs us $1500 per year."
  • "From an African perspective, the solution is relatively expensive."
  • "Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."
  • More Sage CRM Pricing and Cost Advice →

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    Top Answer:The part I like the most is the reporting.
    Top Answer:From an African perspective, the solution is relatively expensive.
    Top Answer:We used to face downtime, in which some of our other platforms had issues synchronizing with Sage. I don't know whether it's an API or design issue somewhere, but there are these interfacing issues… more »
    Ranking
    54th
    out of 169 in CRM
    Views
    116
    Comparisons
    90
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    21st
    out of 169 in CRM
    Views
    343
    Comparisons
    226
    Reviews
    5
    Average Words per Review
    294
    Rating
    7.8
    Comparisons
    Learn More
    Overview

    Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

    SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.
    Sample Customers
    Bigbasket
    Avis, Fuji Xerox, Formula 1
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company38%
    Real Estate/Law Firm8%
    Financial Services Firm8%
    Government8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business29%
    Midsize Enterprise43%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise8%
    Large Enterprise56%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    768,578 professionals have used our research since 2012.

    Kapture CRM is ranked 54th in CRM while Sage CRM is ranked 21st in CRM with 7 reviews. Kapture CRM is rated 10.0, while Sage CRM is rated 7.8. The top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". On the other hand, the top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". Kapture CRM is most compared with Salesforce Sales Cloud, whereas Sage CRM is most compared with Microsoft Dynamics CRM and Oracle CX Sales.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.