Kapture CRM vs Siebel CRM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Kapture CRM and Siebel CRM based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The software sends automated messages for customers' birthdays and anniversaries.""The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

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"Siebel CRM is the number one CRM product in the world.""Siebel CRM has a strong database model, workflow and integration tools.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""The flexibility is very good.""The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge.""The solution's order management pack is quite fantastic.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

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Cons
"One or two leads may go missing due to downtime.""While generating graphical representations, the software got hung."

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"The solution itself is very heavy.""Currently, Siebel CRM is not helping the agent provide faster feedback to the customer.""However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""The tool took a lot of time to deploy.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention.""The user interface, mobile application, and support could be improved.""It is difficult to set up."

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Pricing and Cost Advice
Information Not Available
  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • "I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
  • "The product is expensive."
  • More Siebel CRM Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals… more »
    Top Answer:Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.
    Top Answer:Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system… more »
    Ranking
    54th
    out of 167 in CRM
    Views
    114
    Comparisons
    86
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    5th
    out of 167 in CRM
    Views
    3,446
    Comparisons
    2,536
    Reviews
    11
    Average Words per Review
    357
    Rating
    7.9
    Comparisons
    Also Known As
    Siebel Sales
    Learn More
    Oracle
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    Overview

    Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

    Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities. 

    Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization. 

    Sample Customers
    Bigbasket
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm27%
    Comms Service Provider27%
    Computer Software Company18%
    Real Estate/Law Firm9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Government11%
    Manufacturing Company9%
    Company Size
    No Data Available
    REVIEWERS
    Small Business13%
    Large Enterprise87%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise13%
    Large Enterprise63%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Kapture CRM is ranked 54th in CRM while Siebel CRM is ranked 5th in CRM with 16 reviews. Kapture CRM is rated 10.0, while Siebel CRM is rated 7.8. The top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Kapture CRM is most compared with Salesforce Sales Cloud, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.