We performed a comparison between Kapture CRM and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The software sends automated messages for customers' birthdays and anniversaries."
"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
"Zoho CRM's best feature is its reporting."
"There's no installation required."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"The camera feature is valuable because it provides a look and feel."
"The initial setup is pretty fast."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"One or two leads may go missing due to downtime."
"While generating graphical representations, the software got hung."
"The customization options for roles in Zoho CRM are currently limited."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The mobile application is a little complicated and could be simplified."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"Certain functions have occasional performance issues."
"The MCR capabilities have some limitations."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
Earn 20 points
Kapture CRM is ranked 54th in CRM while Zoho CRM is ranked 6th in CRM with 47 reviews. Kapture CRM is rated 10.0, while Zoho CRM is rated 8.0. The top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Kapture CRM is most compared with Salesforce Sales Cloud, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
