We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It is a product that is very easy to learn."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"It's a single system of record and it captures the relationships."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The process involving the original setup of the solution is excellent."
"The biggest advantage of ServiceNow is the value that it brings."
"I find that the Discovery and scripting features are the most useful."
"The initial setup is pretty easy."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"At times, there is degradation in performance."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Without improvement in the patters, applications can't be discovered"
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"They can expand on the plugins for some of the other tools."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"Technical support has not been helpful when we have come across problems."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"This solution is a paid option within the ServiceNow framework."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"The price could be better. It's a bit on the pricey side."
Earn 20 points
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
Kaseya IT Center is ranked 16th in Server Monitoring with 1 review while ServiceNow Discovery is ranked 8th in Server Monitoring with 8 reviews. Kaseya IT Center is rated 8.0, while ServiceNow Discovery is rated 8.2. The top reviewer of Kaseya IT Center writes "Easy to learn and use with a helpful level of automation". On the other hand, the top reviewer of ServiceNow Discovery writes "Stable with good encryption but technical support isn't helpful". Kaseya IT Center is most compared with Microsoft Endpoint Configuration Manager, whereas ServiceNow Discovery is most compared with Microsoft Endpoint Configuration Manager, Tanium, SolarWinds Server and Application Monitor, AWS Cloud Map and ScienceLogic.
See our list of best Server Monitoring vendors.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.