We performed a comparison between Kaseya VSA and LogMeIn Central based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"Provides efficient automation."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"Kesaya is highly configurable."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"The most valuable features of this solution are automation, inventory, and patch management."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"This solution is our RMM tool and we love the deployment features."
"Unattended remote assistance."
"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."
"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."
"I have called for help to their technical support, and they have been extremely helpful."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."
"Using the product, we provide a quicker response when supporting customers."
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"I would like to see improved virtual infrastructure management."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The user interface is somewhat outdated."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"Sometimes, the product misinterprets the functionality of a machine."
"Our clients are having issues with printing."
"There are some screens that are just ugly and difficult to manipulate."
"Sometimes it just fails to load."
"Do not use the technical support."
"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."
"The initial load is terribly slow and often has delays with the login page loading."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"The solution is expensive as hell."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews. Kaseya VSA is rated 7.6, while LogMeIn Central is rated 8.6. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and BigFix, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, LogMeIn Rescue and Atera.
See our list of best Remote Monitoring and Management (RMM) vendors.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
