We performed a comparison between Kaseya VSA and LogMeIn Central based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The ease of access and ease of use was great."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"This solution is our RMM tool and we love the deployment features."
"The remote support is the most valuable aspect of the solution."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"It allows you to transfer along with many other functions."
"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."
"The alerts are helpful."
"It saves us drive time, we don't have to go to clients. We can just use remote access."
"I like being able to dial in and transfer files for updates."
"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."
"Unattended remote assistance."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"It's very difficult to update the third-party software on every device."
"I would like to see improved virtual infrastructure management."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"The solution is hard to use at first until you understand how it works."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"It's not really a true RMM product but more of just a remote access."
"They should provide intermediate device limit options for the users."
"The initial load is terribly slow and often has delays with the login page loading."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."
"Sometimes it just fails to load."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 18 reviews while LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 1 review. Kaseya VSA is rated 7.6, while LogMeIn Central is rated 8.6. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of LogMeIn Central writes "Has good stability and an easy initial setup process". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Pulseway, whereas LogMeIn Central is most compared with TeamViewer, NinjaOne, LogMeIn Rescue, Microsoft Configuration Manager and Atera.
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