Dario CaraponaleFounder at Strong security brasil
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The training that we received was quite good."
"The patching is very efficient and we can rely on the alerts that we receive."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable part of this solution is the security features that it offers."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The remote support is the most valuable aspect of the solution."
"The interface is intuitive, easy to use, and has a low learning curve."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The agent-based monitoring solution can be improved."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"The pricing is quite good and we are satisfied with it."
"I think it costs more than ManageEngine."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."
"This product has an easy setup, good support, and a good price."
Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.
Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.
Kaseya VSA is ranked 2nd in Remote Monitoring and Management Software with 7 reviews while ManageEngine Desktop Central MSP is ranked 12th in Remote Monitoring and Management Software with 1 review. Kaseya VSA is rated 7.6, while ManageEngine Desktop Central MSP is rated 0.0. The top reviewer of Kaseya VSA writes "Efficient patching and good alert system, but the interface needs updating and technical support needs improvement". On the other hand, the top reviewer of ManageEngine Desktop Central MSP writes "Intuitive and easy to use, integrates well, good customer support, and it scales well". Kaseya VSA is most compared with SCCM, ConnectWise Automate, Datto Remote Monitoring and Management, Quest KACE Systems Management and Atera, whereas ManageEngine Desktop Central MSP is most compared with NinjaRMM, N-able N-central, Comodo RMM and LogMeIn Central.
See our list of best Remote Monitoring and Management Software vendors.
We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.