We performed a comparison between Kaseya VSA and ManageEngine IT360 based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The patching is very efficient and we can rely on the alerts that we receive."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"Kesaya is highly configurable."
"The solution was scalable."
"The training that we received was quite good."
"We can schedule the patching of the endpoints."
"The technical support is good."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"It is easy to identify and collect information from all of the nodes on the network."
"The product's user interface is an area with certain shortcomings where improvements are required."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The deployment process could be better."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"It's very difficult to update the third-party software on every device."
"The solution is hard to use at first until you understand how it works."
"I believe we should include a VSA license to provide complete endpoint management."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"We would like to have support for integration with ServiceDesk."
"The product could use more intelligence, automation and general availability of product information."
Earn 20 points
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while ManageEngine IT360 is ranked 90th in Network Monitoring Software. Kaseya VSA is rated 7.6, while ManageEngine IT360 is rated 8.4. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas ManageEngine IT360 is most compared with StackPath Monitoring, eG Enterprise and HPE OneView.
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