We performed a comparison between Kaseya VSA and ManageEngine Patch Manager Plus based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote support is the most valuable aspect of the solution."
"The training that we received was quite good."
"Provides efficient automation."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The ease of access and ease of use was great."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"It is a highly stable solution."
"Scalability-wise, I rate the solution a ten out of ten."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"The fetch repository is a good feature."
"ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"You can create remote sessions for client systems."
"The initial setup was easy."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"Sometimes, the product misinterprets the functionality of a machine."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"The tool's support needs improvement."
"The solution's UI is an area that requires improvement."
"The only area for improvement in ManageEngine Patch Manager Plus, which I noticed, is the reporting."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"I find the user interface a little bit intimidating and not very appealing."
"ManageEngine Patch Manager Plus needs to improve speed."
"The solution should have a customer label where we can label those servers or include those servers for specific customers."
"The solution's initial setup is not straightforward, and we have to customize it with our relevant features."
More ManageEngine Patch Manager Plus Pricing and Cost Advice →
Kaseya VSA is ranked 4th in Patch Management with 29 reviews while ManageEngine Patch Manager Plus is ranked 7th in Patch Management with 12 reviews. Kaseya VSA is rated 7.6, while ManageEngine Patch Manager Plus is rated 8.4. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of ManageEngine Patch Manager Plus writes "Good scalability and a responsive tech support team ". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Zabbix, whereas ManageEngine Patch Manager Plus is most compared with Microsoft Windows Server Update Services, BigFix, ManageEngine Endpoint Central, Microsoft Configuration Manager and Automox. See our Kaseya VSA vs. ManageEngine Patch Manager Plus report.
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