Anonymous UserRHS Tech Manager at a recreational facilities/services company
OmidKoushkiSolution Architect at KIAN company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The training that we received was quite good."
"The patching is very efficient and we can rely on the alerts that we receive."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable part of this solution is the security features that it offers."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The remote support is the most valuable aspect of the solution."
"The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."
"The most valuable features are application deployment and task-sequenced imaging."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."
"The initial setup is straightforward and not too complicated."
"The product is useful for patch management."
"The most valuable feature is the scalability."
"This solution captures all the devices in our infrastructure."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The agent-based monitoring solution can be improved."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The cost of the product can be improved."
"The operations could be faster and you need some patience with this tool."
"The main room for improvement is the on-screen display. I think it would be good if some improvements were made."
"We'd like the solution to make it easier to manage remote users."
"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."
"Microsoft should extend support for additional platforms."
"The deployment process is lengthy and should be quicker to complete."
"Could do with some cosmetic improvements on the user interface."
"The pricing is quite good and we are satisfied with it."
"I think it costs more than ManageEngine."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."
"Pricing is negotiable with Microsoft, depending upon which of their packages you choose."
"When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."
"Its price is okay because it is part of our licensing."
"Presently, I am using a free trial version."
"We have to pay for a license."
"The price model is different for every client."
"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."
Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.
Microsoft Endpoint Configuration Manager (MECM, formerly SCCM or System Center Configuration Manager) is a software management suite that allows users to manage large numbers of Windows-based computers and servers.
Configuration Manager features software distribution, operating system deployment, remote control, network protection, security management, patch management, and hardware and software inventory, among other services. It allows you to set configuration and security policies, keep your software up-to-date, and monitor your system status while giving your employees access to corporate applications on whatever devices they choose.
Configuration Manager allows you to manage computers using macOS, Windows UNIX, or Linux, and mobile devices running iOS, Windows, or Android operating systems. It can be integrated with Microsoft Intune, allowing you to manage computers connected to a corporate network.
With Configuration Manager, you can manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving your employees access to corporate applications on the devices that they choose.
Benefits and Features
Reviews from Real Users:
Users of MECM like that it is stable and flexible. Patching is one of its most useful features, although users cite many other features as useful as well. One user stated that "It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments." Overall, “the entire solution, from end to end, is excellent.”
Kaseya VSA is ranked 6th in Patch Management with 6 reviews while Microsoft Endpoint Configuration Manager is ranked 1st in Patch Management with 30 reviews. Kaseya VSA is rated 7.4, while Microsoft Endpoint Configuration Manager is rated 8.0. The top reviewer of Kaseya VSA writes "Efficient patching and good alert system, but the interface needs updating and technical support needs improvement". On the other hand, the top reviewer of Microsoft Endpoint Configuration Manager writes "Works well with Windows, very stable, and can scale well". Kaseya VSA is most compared with ConnectWise Automate, Datto Remote Monitoring and Management, Quest KACE Systems Management, Atera and Microsoft Windows Server Update Services, whereas Microsoft Endpoint Configuration Manager is most compared with Ansible, BigFix, ManageEngine Desktop Central, Ivanti Patch for Windows and SaltStack. See our Kaseya VSA vs. Microsoft Endpoint Configuration Manager report.
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We monitor all Patch Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.