JavadKamyabiInformation Technology Security Specialist at a university
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The training that we received was quite good."
"The patching is very efficient and we can rely on the alerts that we receive."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable part of this solution is the security features that it offers."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The remote support is the most valuable aspect of the solution."
"The solution has great potential and leaves the user with almost limitless possibilities. It is truly a product with a million uses."
"This solution is stable."
"The interface is easy to use."
"With WSUS, you can automatically install and distribute Microsoft security patches without using an internet connection for all clients and servers. It is not difficult to understand how it works and I think it's a very nice tool."
"The most valuable feature is the decreased level of internet usage by my network."
"Downloads critical reports separately."
"The most valuable feature is its ability to identify which updates are needed on a particular machine."
"The most valuable features are that it is included with Windows, and it can be driven by Group Policy Objects (GPOs)."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The agent-based monitoring solution can be improved."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"Because you have to pay for the product and there may be other good free solutions, this may not be the best choice for a cost-minded organization."
"In the next release, I would like to see additional tools added to fix the engine issues on the client's side."
"The old backup files created by this solution use up a lot of storage, and this needs to be improved."
"Microsoft should improve their support for the product. A lot of guys are installing their products, especially Xero. If you have a real problem, though, it's quite difficult to find someone who you can support you."
"I would like to see support for other operating systems such as Linux."
"Could be improved with additional features such as an update alarm."
"Having the ability to group updates by the operating systems would be very helpful."
"Job management and control is an area that is in need of improvement."
"The pricing is quite good and we are satisfied with it."
"I think it costs more than ManageEngine."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."
"Because it is not open-source, it has to compete with open-source solutions. Relatively it is expensive to open-source."
"The WSUS cost is included in Microsoft Windows, and there are no licensing fees."
"The integration is included in the Windows Server system, and there are no additional fees."
"This product comes included with Windows and can be used free of charge."
Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.
Windows Server Update Services (WSUS) enables information technology administrators to deploy the latest Microsoft product updates. You can use WSUS to fully manage the distribution of updates that are released through Microsoft Update to computers on your network. This topic provides an overview of this server role and more information about how to deploy and maintain WSUS.
Kaseya VSA is ranked 6th in Patch Management with 7 reviews while Microsoft Windows Server Update Services is ranked 7th in Patch Management with 9 reviews. Kaseya VSA is rated 7.6, while Microsoft Windows Server Update Services is rated 6.8. The top reviewer of Kaseya VSA writes "Efficient patching and good alert system, but the interface needs updating and technical support needs improvement". On the other hand, the top reviewer of Microsoft Windows Server Update Services writes "While this product is versatile, the challenges of competing against capable open-source solutions make it less desirable". Kaseya VSA is most compared with SCCM, ConnectWise Automate, Datto Remote Monitoring and Management, Quest KACE Systems Management and BigFix, whereas Microsoft Windows Server Update Services is most compared with SCCM, BigFix, Quest KACE Systems Management, ManageEngine Patch Manager Plus and Ivanti Patch for Windows. See our Kaseya VSA vs. Microsoft Windows Server Update Services report.
See our list of best Patch Management vendors.
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