Anonymous UserManager at a tech services company
Kaivalyamurtidas-SadhuAdministrator at BAPS Swaminarayan Sanstha
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The training that we received was quite good."
"The patching is very efficient and we can rely on the alerts that we receive."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable part of this solution is the security features that it offers."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The remote support is the most valuable aspect of the solution."
"It just works as advertised and serves the purpose for which we got it."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The agent-based monitoring solution can be improved."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"The pricing is quite good and we are satisfied with it."
"I think it costs more than ManageEngine."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."
"We got a pretty good deal. It was fairly affordable."
"Its pricing is great."
Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.
NinjaRMM simplifies and automates the day-to-day work of managed service providers and IT professionals so they can focus on complex, value-added services, end-user relationships, and strategic growth. NinjaRMM is a powerful, easy-to-use remote monitoring and management platform that provides a single-pane-of-glass view into all your endpoints and the tools you really need to improve delivery.
Kaseya VSA is ranked 3rd in Remote Monitoring and Management Software with 7 reviews while NinjaRMM is ranked 7th in Remote Monitoring and Management Software with 2 reviews. Kaseya VSA is rated 7.6, while NinjaRMM is rated 9.0. The top reviewer of Kaseya VSA writes "Efficient patching and good alert system, but the interface needs updating and technical support needs improvement". On the other hand, the top reviewer of NinjaRMM writes "Works brilliantly, great pricing and support, and has a simple web interface and capable mobile app". Kaseya VSA is most compared with SCCM, ConnectWise Automate, Datto Remote Monitoring and Management, Quest KACE Systems Management and Continuum Command, whereas NinjaRMM is most compared with Atera, N-able N-central, ConnectWise Automate, Datto Remote Monitoring and Management and ManageEngine Desktop Central MSP. See our Kaseya VSA vs. NinjaRMM report.
See our list of best Remote Monitoring and Management Software vendors.
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