Most Helpful Review | |||
| Use Spiceworks? Share your opinion. | ||
Find out what your peers are saying about ConnectWise Automate vs. Kaseya VSA and other solutions. Updated: November 2019. 382,196 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
The remote management is quite good. Also, the patch management and service desk are great features of the solution. | The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful. The solution is very stable. It's reliable and efficient. |
Cons | |
Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done. | It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems. I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves. |
Use our free recommendation engine to learn which Remote Monitoring and Management Software solutions are best for your needs. 382,196 professionals have used our research since 2012. | |
Ranking | |
Views 2,814 Comparisons 2,333 Reviews 2 Average Words per Review 254 Avg. Rating 7.5 | Views 4,065 Comparisons 2,553 Reviews 2 Average Words per Review 291 Avg. Rating 9.5 |
Top Comparisons | |
Compared 15% of the time. Compared 12% of the time. Compared 10% of the time. | Compared 36% of the time. Compared 12% of the time. Compared 6% of the time. |
Learn | |
Kaseya | Spiceworks |
Overview | |
Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries. | From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place. |
Offer | |
Learn more about Kaseya VSA | Learn more about Spiceworks |
Sample Customers | |
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck | Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino |
See also Kaseya VSA Reviews, Spiceworks Reviews, and our list of Best Remote Monitoring and Management Software Companies.