We performed a comparison between Kaseya VSA and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The training that we received was quite good."
"We can schedule the patching of the endpoints."
"The ease of access and ease of use was great."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"I believe we should include a VSA license to provide complete endpoint management."
"It's very difficult to update the third-party software on every device."
"The solution is hard to use at first until you understand how it works."
"There is room for improvement in the remote control strengths."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Symantec Asset Management Suite is ranked 26th in IT Asset Management. Kaseya VSA is rated 7.6, while Symantec Asset Management Suite is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Symantec Asset Management Suite is most compared with .
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